48 Customer Service Representative Jobs in Pasadena, CA
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Alpha Knet Inc is Hiring a Customer Service Representative Near Pasadena, CA
Alpha K-Net is looking for an Entry Level Customer Service Representative to proactively support and provide direct customer service strategies for a renowned client in the Telecommunications industry. As the Entry Level Customer Service Representative, you will fuel the customer’s excitement as their direct point of contact. We need someone in this role who has successfully built, coordinated, and executed customer service from inception to completion. Our ideal candidate has a hunter-mentality and is not afraid to roll their sleeves up.
What You Will Accomplish Every Day as an Entry Level Customer Service Representative:
- Provide a superior client experience by maintaining sales standards, delivering exceptional customer service, and upholding our core values
- Apply knowledge of products and services to successfully process tasks and sell to meet client expectations
- Work cross-functionally with the other Customer Service Representatives and Sales Management teams to evaluate and execute industry-leading client experiences
- Participate in managing the flow of inquiries, sales, and upgrades through the pipeline, ensuring that all items are processed and completed within our client agreement timeline
- Understand, report, and communicate on Key Performance Indicators critical to the success of the respective account and relevant executives
- Design and implement client communication initiatives to improve effective follow-up, long-term satisfaction, and client retention
- Ensure that all standard operating procedures are successfully executed and maintained by all team members on the client account team
What You Bring to the Customer Service Representative Role:
- Bachelor's degree from an accredited college or university
- 2-4 years of experience working in the business sphere in a client-facing role
- Team player able to work effectively and collaboratively to meet goals and client deadlines
- Exceptional student mentality with the ability to 'think on your feet' and make educated and responsible decisions quickly
- Thrive in a fast-paced, entrepreneurial environment
- Pragmatic mindset, but can also bring a sense of creativity to the Customer Service Representative role to drive innovation amongst the team
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Job Summary
Full Time
$57k-74k (estimate)
03/21/2024
04/25/2024
The job skills required for Customer Service Representative include Customer Service, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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