****Customer Service Representative****

Embodied, Inc. is a technology company founded by veteran roboticist Paolo Pirjanian (iRobot, Evolution Robotics) with the conviction that the next big wave of technology will be driven by human-machine interfaces that are socially aware and intelligent.

Embodieds veteran team of technologists, neuroscientists, child development specialists, and creative storytellers have been entirely reinventing human-machine interaction to enable realistic and intuitive interactions similar to humans. Through extensive research, they developed a breakthrough technology platform, SocialX, that incorporates advanced AI and machine-learning to support fluid conversation, body language, eye contact, and emotions.

The first iteration of this technology is Moxie, an animated companion for children developed to help promote social, emotional, and cognitive learning. Recognized by TIME magazine as one of the , Moxie has been called the robot pal you dreamed of as a kid ( ), the robot that could be your childs or parents new best friend ( ), and a technically impressive childhood robot ( ). You can learn all about Moxie and see how Embodied ( ) works at:

**Position Summary**

Join us as an integral part of our team as a Customer Support Representative. You'll be speaking directly with our consumer base to assist in a myriad of ways. Weekend and some night availability is a requirement.

Responsibilities include:

* Providing customer support for the Embodied, Inc. customer base

* Responding to customer support inquiries via phone, email, and live chat

* Communicating with various members of the team to find answers to customer questions and solutions to technical issues

* Guiding customers through product features and functionalities, and providing basic technical support where needed

* Triaging and escalating more complex issues to management as needed

* Following up with customers and teammates to ensure issues are resolved

* Sharing customer feedback and feature requests with the team

* Handling sensitive information (will require online training company will pay for)

* Interacting fluidly and frequently with teammates and managers

* Positive and friendly rapport with customers

* Support tasks when necessary to ensure a positive and fluid customer service experience

**Preferred Qualifications**

* 1-2 years of experience in a customer service role

* Strong administrative and organizational skills

* Warm and helpful personality

* Excellent communication abilities with both technical and non-technical people

* Familiarity with Google Docs and collaborative documents is ideal (willingness to embrace is a requirement). Familiarity with Zendesk or similar help desk systems is a huge plus.

* Basic technical troubleshooting skills

* Resourcefulness, critical thinking, and independent decision-making abilities

* Ability to weed through ambiguity and move things forward

* Positive attitude; willingness to be a team player and take on unexpected responsibilities to help the team succeed

At Embodied, we support diversity and we are an equal opportunity workplace.

Contact us at: join@embodied.me