Job Overview:
We are seeking a friendly and customer-oriented individual to join our team as a Guest Service Agent. As a Guest Service Agent, you will be the first point of contact for our guests and play a crucial role in ensuring their satisfaction and comfort during their stay. If you have excellent communication skills, a passion for hospitality, and enjoy providing exceptional service, we would love to hear from you.

Responsibilities:
- Greet guests with a warm and friendly welcome upon arrival
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and professionally
- Assist guests with luggage storage and transportation arrangements
- Process payments and maintain accurate records of guest accounts
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest needs are met
- Perform night audit duties as required

Qualifications:
- Previous experience in guest services or hospitality is preferred
- Excellent verbal and written communication skills
- Proficiency in multiple languages is an asset
- Strong phone etiquette and familiarity with phone systems
- Knowledge of hotel operations and procedures
- Ability to handle difficult situations with patience and professionalism
- Strong attention to detail and organizational skills
- Ability to work flexible hours, including evenings, weekends, and holidays

At our hotel, we value our employees' contributions and offer a supportive work environment. Join our team as a Guest Service Agent and enjoy the following benefits:

- Competitive pay rate
- Opportunities for career advancement in hotel management
- Training and development programs to enhance your skills
- Employee discounts on hotel stays

If you are passionate about providing exceptional guest service and thrive in a fast-paced hospitality environment, we encourage you to apply for the position of Guest Service Agent. We look forward to reviewing your application.

Job Types: Full-time, Part-time

Pay: $19.01 - $22.90 per hour

Expected hours: 16 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Overnight shift

Ability to Relocate:

• El Segundo, CA 90245: Relocate before starting work (Required)

Work Location: In person