Position: Guest Service Attendant

Department: Front of House Operations

Reports To: General Manager or Manager on Duty

Classification: Full Time/Hourly

Job Summary:

Warm friendly immediate greet to guests at door. Is also able to effectively process all transactions through the POS system quickly and accurately.

Job Responsibilities: Primary duties and responsibilities include, but are not limited to, the following:

• Ability to communicate effectively with customers in order to provide the best customer service.
• Ability to work as a team member.
• Perform opening checklist duties.
• Process guests’ transactions through POS system
• Assist with unit housekeeping.
• Make sure guests are greeted in a timely manner with a warm smile and proper words.
• Walk at pace of guest making eye contact and conversation.
• Listen for phone and answer using correct words. Always address guests in a positive manner.
• Sweep and clean front desk area regularly.
• Menus clean and organized in proper place. Make regular menu runs.
• Fill to go and merchandise orders if applicable following brand procedural checklists.
• Interact with guests in and as they leave restaurant in a warm, caring manner.
• Follow closing checklist and be checked out by manager before leaving.

Skills and Competencies:

• Excellent communication skills.
• Basic mathematical skills.
• Basic reading and writing skills.
• Basic computer skills.
• Ability to use a point of sale system by ringing items in, taking payment and making change.
• Organizational skills.
• Multi-task oriented.
• Knowledge of workplace safety procedures.
• State food handler’s or alcohol compliance cards.
• Must be able to work any shift (various hours-days off) and overtime as business dictates.
• Must be able to work weekends, evenings, and holidays.

Other Skills and Physical Requirements:

• Must be able to freely access all areas of the store, including selling floor, stock area and register area.
• Must be able to lift, carry, push, pull and/or handle merchandise throughout the store weighing up to 35 lbs.
• Must be able to remain stationary, walk and/or stand for entire shift.
• Must be able to bend, kneel, climb, reach, and grasp.
• Frequent washing of hands following Health Department Guidelines.
• Must be able to operate and use all equipment necessary to safely perform all duties.

Crews Core Values

C Collaborative sprit is essential to our workplace environment. We foster a culture of collaboration and teamwork. Each team member plays an integral role. We value the importance of everyone’s contribution. We are one team, the Crews Team.

R Realize revenue is driven through results and respect; So, we operate with a sense of urgency to service our guests and brand partners. We outperform our competition, and we win as a result.

E Embrace and drive change through empowerment and operational excellence. We do it better by being genuine, thoughtful, and innovative. We continuously explore and integrate new tools with the goal of providing best-in class service to our guest.

W We Care and take the time to coach and train. We are 100 % coachable. We hold each other accountable through authentic, and honest feedback. We care about each member of the Crews Team simply because, We Care.

S- Success is the Crews experience- The secret to our success is our Team. The Good to Go Foods Team is made up of amazing individuals who are approachable, fun, authentic and humble, who have an absolute passion for providing an extraordinary service. We go above and beyond for our guests, our teams, our brands, and the communities in which we operate.