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We are Allvue Systems, the leading provider of software solutions for the Private Capital and Credit markets. Whether a client wants an end-to-end technology suite, or independently focused modules, Allvue helps eliminate the boundaries between systems, information, and people. Were looking for ambitious, smart, and creative individuals to join our team and help our clients achieve their goals. Working at Allvue Systems means working with pioneers in the fintech industry. Our efforts are powered by innovative thinking and a desire to build adaptable financial software solutions that help our clients achieve even more. With our common goals of growth and innovation, whether youre collaborating on a cutting-edge project or connecting over shared interests at an office happy hour, the passion is contagious. We want all of our team members to be open, accessible, curious and always learning. As a team, we take initiative, own outcomes, and have passion for what we do. With these pillars at the center of what we do, we strive for continuous improvement, excellent partnership and exceptional results. Come be a part of the team thats revolutionizing the alternative investment industry. Define your own future with Allvue Systems!
Responsibilities:Strategic Leadership:
Operational Excellence:
Team Empowerment:
Collaboration:
Customer Success Management:
Allvue Systems provides equal employment opportunities (EEO) for all employees and applicants for employment. We recognize the real value of bringing people together from diverse backgrounds, experiences and perspectives - we dont just accept difference, we celebrate and support it. We are committed to advancing these efforts through our strategies to hire, promote, create and support a diverse and inclusive environment throughout our workforce and workplace. It is our policy to prohibit discrimination and harassment of any type without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. In addition, Allvue will provide reasonable accommodations for qualified individuals with disabilities.
Job Summary:As the Director of Customer Success, your leadership will drive customer success initiatives, cultivating exceptional satisfaction and unwavering loyalty among our valued customers. Your role encompasses strategic acumen, an in-depth understanding of customer relationship management, and a proven track record of steering positive customer outcomes. As a senior leader in the Customer Experience function, you will be tasked with formulating strategies that heighten customer contentment, bolster retention rates, and ultimately enhance overall success. This mandate will require seamless cross-functional collaboration, innovative ideation, and an unyielding dedication to delivering unmatched customer experiences. Your role serves as a vital bridge between customer success and business development, aligning customer aspirations with organizational goals to forge a harmonious, data-driven, and customer-centric approach.
Within this role, you will shape the structure of the CS team, chart the course for internal processes, and maintain a hands-on engagement with key accounts. You are expected to foster valuable business partnerships stemming from CS relationships while simultaneously leading the customer success team. This engagement entails nurturing technical sales, ensuring the successful adoption of products, and propelling growth through renewals and expansion efforts. Furthermore, your responsibilities will span a diverse spectrum, ranging from nurturing customer relationships and implementing success strategies to adroitly addressing customer concerns.
Full Time
$156k-197k (estimate)
05/01/2024
05/20/2024
allvuesystems.com
MIAMI, FL
50 - 100
2019
REINALDO ACOSTA III
$5M - $10M
IT Outsourcing & Consulting
Allvue Systems is a leading provider of investment management solutions for fund managers, investors, and administrators in the alternative investments industry. We offer innovative, configurable investment software that eliminates the barriers between systems, information, and people, optimizing decision making and streamlining processes to meet investor needs across private debt, private equity, and other alternative asset classes. Allvue was established in 2019 through the merger of Black Mountain Systems and AltaReturn, and currently manages over $2.5 trillion in assets on its platform. Th...e company is based in Miami, FL with locations throughout North America and Europe. With our commitment to product enhancements and innovation, and a 100% focus on private capital and credit managers, Allvue helps firms make better investment decisions, enables deeper relationships with their investors and prospects, and allows them to spend less time getting information and more time using it.
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The following is the career advancement route for Director Customer Success positions, which can be used as a reference in future career path planning. As a Director Customer Success, it can be promoted into senior positions as a Head of Customer Success that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Director Customer Success. You can explore the career advancement for a Director Customer Success below and select your interested title to get hiring information.