222 Director of Customer Success Jobs in New York, NY
emergiTEL Inc. is Hiring a Director of Customer Success Near New York, NY
- Work closely with customers and PMO to plan the initial product delivery including an understanding of delivery expectations, key performance indicators, and training.
- Focus on customer adoption after initial delivery. Build relationships, help customers embrace workflow, coordinate consistent deliverable expectations and act as an escalation point for customer questions or concerns.
- Measure KPIs for success.
- Expand partner relationships by identifying strategic customer objectives.
- Work with bolt leadership to suggest bolt product solutions to enhance the customer digital roadmap. Lead the effort to create and authorize a SOW. Provide status updates with the customer and bolt leadership including project updates and revenue projections.
- Extend and retain the customer partnership by leading renewal discussions, terms and negotiation. Work closely with customer and bolt leadership for final acceptance. Become an expert in bolt solution offerings.
- Represent the customer in bolt product development, prioritization, and improving internal best practices.
- College degree or equivalent practical experience
- 10 years of operational and execution leadership with deep experience in customer success and professional services. Knowledge of marketing, sales, service, technology, and business operations.
- Four years of Insurance experience. Strong background in the creation and delivery of digital customer experience.
- Ability to create strong relationships with decision makers and key influencers.
- Experience in leading projects from initial delivery to closure. Understand how to leverage internal resources to achieve results.
- Knowledge to identify/ lead a strategy and roll up your sleeves to get the job done as necessary.
- Excellent communication and presentation skills.
- Experience in negotiating renewals.
- Ability to travel up to 20% for face-to-face customer meetings.
- Experience working in a SaaS or consulting engagements.
- Graduate degree.
Job Summary
Full Time
Insurance
$173k-217k (estimate)
05/14/2024
07/13/2024
emergitel.com
Madison, WI
<25
Insurance
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The following is the career advancement route for Director of Customer Success positions, which can be used as a reference in future career path planning. As a Director of Customer Success, it can be promoted into senior positions as a Head of Customer Success that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Director of Customer Success. You can explore the career advancement for a Director of Customer Success below and select your interested title to get hiring information.
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