8 House Manager Jobs in Allentown, PA
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Allentown Symphony Association is Hiring a House Manager Near Allentown, PA
House Manager – Miller Symphony Hall
Reports to: Box Office Manager
Job Status: Part-time, Year-round
Start Date: April 2023
Salary: $15 Hourly
Description:
Allentown Symphony Association (ASA) seeks House Manager candidates who have experience in delivering excellent
customer service during in-person circumstances. The House manager will be responsible for managing front-of-house
operations for all events at Miller Symphony Hall (MSH), including events in the Rodale Room and the Lyric Room, and
coordinating volunteer ushers for every event. Customer service and safety will be the dual priorities of this position,
ensuring that all front-of-house staff hold the same priorities and deliver the highest degree of customer service each time
we open our doors. In addition, the House Manager is responsible for clerical administration regarding coordination,
scheduling and recruiting volunteers.
Event Management
- Be present at all Symphony, Jazz, Met Opera, Meet the Artist and rental events that involve ticket sales and/or
- Exhibit the highest degree of customer service to all patrons under every circumstance and lead all front-of-house
- Ensure the safety and well-being of all patrons at every performance and event.
- Conduct pre-event safety inspection to correct problems as needed and prioritize maintenance as needed.
- Prior to the house opening, coordinate curtain times and holds with Director of Hall Operations/Production
- Walk house during performance to check on security and safety, staff and volunteer performance, cleanliness and
- At the end of each performance or event, ensure that all patrons and staff have departed, close and lock all doors
- Create house report at the end of each event, documenting any incidents that occur; ensure that all staff involved
- Act as front-of-house contact for all emergencies. Represent MSH to emergency responders. Evacuate as directed
- Assist all front of house departments during events to insure a seamless, pleasant and customer service-oriented
operation for all our patrons. These include donor events, valet and traffic operation, security, concessions, and
ushers.
- Maintain Lyric society database, volunteer event calendar and scheduling of volunteers.
- Communicate with volunteers regularly regarding availability in order to create and maintain volunteer schedule for
- Develop volunteer job descriptions and promotional materials to advertise and recruit volunteers.
- Actively recruit new volunteers and serve as the first contact for all potential volunteers. Attend recruitment events
as needed.
- Plan, schedule and execute volunteer orientation and training events as needed.
- Assist with planning yearly volunteer recognition event.
The above is intended to describe the principle responsibilities of this position. It is not intended as an exhaustive list of
all aspects of the job. Management retains the right to change or add to the duties of the position at any time.
- High School Diploma. College degree (complete or in progress) preferred.
- Strong communication skills, attention to detail, organizational, leadership and problem-solving skills, as well as a
- Demonstrated ability to effectively supervise a large group of staff and efficiently delegate responsibilities while
- Knowledge of front-of-house operations and theatre staff roles.
- Ability to walk or remain standing for prolonged periods of time during events.
- Ability to lift up to 50 pounds.
- Ability to work various hours, including holidays, weekends and evenings and attend bi-weekly staff meetings.
-
Please submit a resume and cover letter to Erin Cassano, Box Office Manager, at ecassano@allentownsymphony.org
No phone calls, please. Although we appreciate your interest, we will only contact applicants we are considering for an
interview.
-
The Allentown Symphony Association provides equal employment opportunities to all employees and applicants for
employment. No one will be discriminated against, or receive preferential treatment because of race, creed, color,
religion, sex, affectional or sexual orientation, national origin, ancestry, age, marital status, non-job-related disability,
social class, status as a Vietnam-era or special disabled veteran, or any other legally protected status.
Job Summary
Full Time
$66k-84k (estimate)
04/06/2023
05/10/2024
millersymphonyhall.org
Allentown, PA
<25
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