Answers telephone and responds to emails in a friendly and professional manner

Maintain high standard for service levels through training, in-servicing, and continuous monitoring

Ensure the community provides excellent customer services to residents and their families by developing systems, fostering communication, and personally responding to questions, comments, and concerns

Generate, log, troubleshoot and respond to resident grievances

Arrange tickets to in demand shows, sporting events and concerts

Make recommendations for participation in events and activities at the facility and in the surrounding community for resident and their guests

Adapt to constantly changing situations and personalities of residents and their guests ensuring quality service to all. 

May lead and supervise the concierge team to ensure they offer the best service knowledge and assistance to guests