28 Customer Service Concierge Jobs in Dearborn, MI
Jackson Dawson is Hiring a Customer Service Concierge Near Dearborn, MI
Overview
The Customer Service Concierge will help support the national business needs of its client whose focus is on the automotive segment. The Concierge will answer incoming calls from customers, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
Responsibilities
- Communicate via multiple mediums in a prompt and clear manner
- Document all relayed communication according to standard operating procedures
- Identify and leverage resources to gather necessary information
- Manage and resolve client complaints
- Retain and communicate program information and logistics as necessary
- Enter new customer information into program systems
- Update existing customer information
- Identify and escalate priority issues to management
- Identify the need to involve appropriate third-party contact(s) in client communication
- Execute follow-up communication according to client needs
- Other duties as assigned
Qualifications
- Strong proficiency in English in verbal and written communication skills
- High School diploma or equivalent required
- Experience with CRM/CMS systems
- Proficient in use of the Microsoft suite, specifically in Excel, Word, Outlook
- Experience in a customer service environment required
- Listening skills
- Problem analysis and problem-solving skills
- Possess a customer service mindset
- Organizational skills
- Attention to detail
- Agile, adaptable and flexible
- Ability to work collaboratively within a team environment
- Ability to multitask and meet deadlines
- Must be able to work a flexible schedule including days, nights, weekends, and Holidays
Job Summary
Full Time
Business Services
$33k-43k (estimate)
04/07/2024
06/06/2024
jacksondawson.com
DEARBORN, MI
100 - 200
1980
SAMUEL A DAWSON
$10M - $50M
Business Services
Related Companies
About Jackson Dawson
We are an entrepreneurial agency of leaders, creators, innovators and makers dedicated to our core belief that with great ideas, hard work and mutual trust, anything is possible. Our mission is to serve our clients with creativity, integrity and excellence by delivering solutions that embrace the techniques of today and design the experiences of tomorrow. Our extensive in-house capabilities reflect over 35 years of experience in creating turnkey solutions for our clients. Since opening our doors in 1980, Jackson Dawson has become a leader and pioneer in the fields of marketing, worldwide produ...ct and culture training, design and fabrication, luxury hospitality, large corporate workshops and consumer experiences with footprints of more than one million square feet. Over the last 35+ years, Jackson Dawson has built relationships on a foundation of integrity and service. To our clients, we are longstanding partners, and for decades they have trusted us with their brands, their products, their people and their strategic objectives. Together, we are a team doing whatever it takes to deliver excellence: thinking deeply, empowering each other, designing creative solutions and driving results. Where other companies begin with Why?, we begin with "Why Not?" Jackson Dawson is headquartered in Dearborn, Michigan. We maintain a global footprint that allows us to better serve our clients through local insights, cultural experience and seamless accessibility across the world.
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The job skills required for Customer Service Concierge include Customer Service, Problem Solving, Written Communication, Attention to Detail, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Concierge. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Concierge. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Concierge positions, which can be used as a reference in future career path planning. As a Customer Service Concierge, it can be promoted into senior positions as a Concierge Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Concierge. You can explore the career advancement for a Customer Service Concierge below and select your interested title to get hiring information.
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