11 Service Desk Engineer Jobs in Irving, TX
Alleare Consulting is Hiring a Service Desk Engineer Near Irving, TX
Job Details
Service Desk Engineer
6 Month Contract
Irving, TX
We have an exciting new job opening for a Level 2 Service Desk Engineer. This individual will work on-site at our global client s North American headquarters in Irving, Texas. Under the guidance and direction of the IT Service Desk Manager, this position will be responsible for providing both level 1 and level 2 phone support solving technical problems that arise within our user community.
RESPONSIBILITIES
- Provides primary 1st tier phone support
- Provides primary 2nd tier phone support
- Provides backup support for unscheduled system status updates
- Provides input/suggestions for updates to knowledge base article
- Ensures personal phone is logged out at the end of the day (last analyst out checks queue to ensure that all analyst are logged out)
- Attends staff meetings
- Provides primary support for self-service processing
- Reads and adheres to all KB Articles, SOP, and other critical communication updates & additions through received email/
- Utilizes all Service Desk resources (Internal/External website, KB Articles, SDE action steps, Tier 2, SME, Team Leads)
- Answer customer ACD calls according to established processes and procedures
- Strive to meet or exceed expected performance goals consistently
- Knowledge of O365, WIN 10, TEAMS
- Identity Access Management Tools
- Network Monitoring Tools
REQUIREMENTS
- 5 years of Service Desk experience
- Experience with Microsoft Office 2010/2013, Office 365 is a plus, Windows 7, Windows 10, Citrix Environment, ITIL Foundations Support and Delivery processes is a plus, Understanding of SLA s and KPI s, TCP/IP, VPN, and other desktop support utilities
- Experience meeting first call resolution, abandoned rate, average talk time and other key performance metric goals and objectives
- A unique blend of skills and aptitude capable of maintaining a positive and professional attitude in what can be a sometimes stressful environment. IT Service Desk Tech II s will address the full spectrum of support issues presented to them with little frequency of escalation
- Excellent communicator, both written and verbal
- Exceptional soft skills that convey a sense of trust, competency, control and ownership with all customers
- Active Directory administration
- PC hardware and peripherals troubleshooting
**To view all of our open positions, please visit our Alleare Consulting website.
Job Summary
Full Time
Business Services
$55k-67k (estimate)
06/21/2023
07/11/2024
alleareconsulting.com
DALLAS, TX
25 - 50
2010
LANA M ARNOLD
<$5M
Business Services
Related Companies
About Alleare Consulting
The heart of our business model is striving to understand each individual clients needs. We work with companies of all sizes to help you keep your time and budget under control. Most importantly we help make your projects a success with the right resources. We focus on quality so we get it right the first time. Alleare focuses on contract, contract to hire, and fulltime placement needs for companies of all sizes. Our specialty is in the information technology arena, but we also place individuals in other specialties. Follow us @alleareconsult on Twitter!
The job skills required for Service Desk Engineer include Troubleshooting, Microsoft Office, Active Directory, Consulting, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Engineer positions, which can be used as a reference in future career path planning. As a Service Desk Engineer, it can be promoted into senior positions as a Business Application Delivery Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Engineer. You can explore the career advancement for a Service Desk Engineer below and select your interested title to get hiring information.
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