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Director of Customer Experience
Job Type
Full-Time
Chicagoland Area
Come join our AMAZING Team!
ALIYA Healthcare is a skilled nursing facility in Oak Lawn, IL.
Our goal is to raise the bar on quality care and provide a positive customer service environment.
Director of Customer Service Benefits:
On Demand Pay Available
Full-Time Schedule
Tuition Reimbursement
Medical/Dental/Vision Coverage
401K
Director of Customer Experience Duties:
Concerns Forms- Initiated by Customer Service - Follow-up for resolutions.
Tours -in collaboration with Admissions
New Admission Room preparation (Room Readiness Checklist)
Welcome and support Hospitality.
New Admission Greeting
Family arrival notification
New admissions follow up to reconnect every 24 hours for 3 days.
New admissions complete contracts within 72 hours of admission
New Resident Room rounds once a day (New Admission greeting
Regular Resident Room rounds once a day (Angel rounds/TLC rounds)
Intentional rounding twice a day on all floors (IDPH Safety guidelines)
Director of Customer Experience Qualifications:
2 years’ experience or more in customer service-related position
Must possess, as a minimum, a high-school diploma or its equivalent.
Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).
Ability to multi-task, prioritize and work under pressure.
Professional appearance and demeanor.
Ability to be resourceful, tactful, and proactive in dealing with any issues that may arise.
#ALIYAADM
Full Time
$142k-187k (estimate)
02/24/2024
04/23/2024
The following is the career advancement route for Director of Customer Experience positions, which can be used as a reference in future career path planning. As a Director of Customer Experience, it can be promoted into senior positions as a Top Account Management Executive that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Director of Customer Experience. You can explore the career advancement for a Director of Customer Experience below and select your interested title to get hiring information.