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The AZEK Company (www.azekco.com) is a $1 Billion and growing industry-leading manufacturer of beautiful, low-maintenance building products, and is highly committed to accelerating the use of recycled materials. We use our expertise in materials science to engineer and manufacture high-quality, sustainable residential and commercial building products that improve lives and businesses. All of AZEK’s products are designed to replace wood, metal and other traditional materials in a variety of applications. In June 2020, we completed a highly successful IPO (NYSE: AZEK).
Compelling reasons to join The AZEK Company
Brief Job Overview
As the Director of Customer Experience, you will have the opportunity to transform our customer service organization from one that receives consistently high CSAT Scores utilizing traditional customer service tactics and technologies to one that will provide world-class, customer journeys and experiences and outcomes utilizing the latest AI and related technologies. You will be responsible for leading and managing a dynamic team of Customer Service professionals dedicated to providing exceptional service to our Customers. With three distinct Customer service teams under your guidance, you will play a pivotal role in ensuring that our Customers' needs are met promptly and effectively, ultimately contributing to the success and growth of our organization. You and your team will be highly engaged cross-functionally with other customer-facing organizations, such as Sales and Marketing. This position reports directly to the Vice President of Sales & Customer Experience.
Key Responsibilities
Operational Oversight
Customer Experience Enhancement:
Leadership and Team Management:
Cross-Functional Collaboration:
Reporting and Analysis:
90-Day Success Measures
6-Month Success Measures
1-Year Success Measures
Qualifications
Join our team and make a significant impact on the Customer experience journey of our building material company. If you're passionate about driving excellence in Customer service and leading high-performing teams, we'd love to hear from you. Apply now!
Full Time
Durable Manufacturing
$161k-210k (estimate)
05/03/2024
07/01/2024
azekco.com
CHICAGO, IL
500 - 1,000
1983
JESSE SINGH
$200M - $500M
Durable Manufacturing
The job skills required for Director - Customer Experience include Leadership, Customer Service, Initiative, Team Management, Coaching, Analysis, etc. Having related job skills and expertise will give you an advantage when applying to be a Director - Customer Experience. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Director - Customer Experience. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Director - Customer Experience positions, which can be used as a reference in future career path planning. As a Director - Customer Experience, it can be promoted into senior positions as a Top Customer Service Executive that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Director - Customer Experience. You can explore the career advancement for a Director - Customer Experience below and select your interested title to get hiring information.