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Remote CSR Position starting at $16.50 per hour, with potential to earn up to $20 per hour based on performance metrics! Join us from the comfort of your home! COMPANY OVERVIEW Alivi exist to help people live a happier and healthier life.
We design, build, and manage healthcare benefits. Alivi has over 200 employees that manage supplemental and value-based healthcare benefits.
The benefit solutions include non-emergency medical transportation, card-based benefits (i.e., Flex, OTC, Wellness), and specialist benefits (i.
e., physical therapy, podiatry). Alivi was founded in 2016 and has been ranked by the Inc. 5000 list as one of the nation’s fast growing private companies.
This recognition amongst many, is just one of the few testaments to the unwavering dedication to provide healthcare solutions that help increase the quality of care, enhance the member experience, and lower healthcare costs.
JOB SUMMARY An Alivi Bilingual (Spanish Speaking) Customer Service Representative (CSR) will provide prompt and courteous support to the members of our health plan partners in both English and Spanish, address inquiries about our transportation services.
The CSR role requires excellent communication skills in both English and Spanish, empathy, patience, and attention to detail during data entry and while speaking with members. DUTIES & RESPONSIBILITIES
Handle inbound calls in both English and Spanish from health plan members and representatives, regarding transportation services offered through our health plan.
Meet or exceed productivity metric goals including Average Handle Time, Quality Assurance, Calls per hour and Customer Satisfaction after call survey.
High School degree or equivalent.
We also provide all necessary equipment to ensure your success! PILOT PROGRAM
You can increase your hourly pay by simply adhering to your schedule. Agents who adhere to their shift start / and time daily will obtain an additional bonus payout.
This will equate too and average of $100-120 per bi-monthly pay period. Powered by JazzHR
Last updated : 2024-03-23
Full Time
$34k-42k (estimate)
03/24/2024
04/11/2024
alivi.com
Lake Worth, FL
<25
The job skills required for Bilingual customer service include Customer Service, CSR, Communication Skills, Written Communication, Customer Satisfaction, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Bilingual customer service. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Bilingual customer service. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Bilingual customer service positions, which can be used as a reference in future career path planning. As a Bilingual customer service, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Bilingual customer service. You can explore the career advancement for a Bilingual customer service below and select your interested title to get hiring information.