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At AlertMedia, everything we do supports our mission:To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity.
Our values, which reflect our view on what's important and what's right, include:We'rehumans not robots, Customers always come first, We work better together, Simplicity is our strength, Our reputation is priceless, Hard work pays off.
As one of the fastest growing start-up companies in the nation and a six-time winner of "One of the Best Places to Work," we are focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand.
Our Community Manager oversees the strategy, building, launching, and maintenance of an all-new online customer community for all AlertMedia customers. This role is critical to enhancing our world-class experience through our Customer Community. They will be responsible for creating engaging content, facilitating peer discussions, and fostering a positive and collaborative environment. They will work closely with cross-functional teams to ensure customer needs are addressed and brand advocacy is nurtured. Additionally, they'll monitor community health, analyze user feedback, and implement strategies for community growth. Working closely with our Customer Success Managers and Customer Support, Marketing, and Revenue Operations teams, this person is responsible for setting the strategy and executing the vision. The Community Manager will approach this role with an entrepreneurial mindset and use internal resources and customer insights to enhance the AlertMedia customer experience.
Who you are:
You are an independent, action-oriented, and creative problem-solver with experience in Customer Success or Marketing and a desire to take on new challenges. You are comfortable working with a cross-functional group of stakeholders to set and execute a vision for a new way of engaging and interacting with customers of all sizes (from multi-national, billion-dollar businesses to singular-location, SMB companies). You are a self-starter who is willing to chart their own path and create a strategy that will support customer adoption, retention, and expansion. You value a "we're all in this together" mentality.
What you get to do every day:
What you bring to the role:
Why you'll love working at AlertMedia:
About AlertMedia:
AlertMedia is leading the evolution of employee safety for a modern workforce. We offer the most intuitive emergency communication software on the market with fully integrated threat warnings, travel risk management, and employee safety monitoring. We believe any organization can improve safety and business outcomes during critical events by quickly identifying threats and simplifying fast, reliable communication to impacted audiences. We are headquartered in Austin, TX, and trusted by thousands of customers in over 100 countries—including DHL, British Petroleum, SurveyMonkey, and Walmart—to keep their people safe and connected anytime, anywhere.
We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com.
Come join us in our mission to save lives and minimize loss through effective communication.
AlertMedia does not currently sponsor applicants for work visas.
By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/
Full Time
Retail
$95k-131k (estimate)
03/16/2024
05/15/2024
alertmedia.com
AUSTIN, TX
200 - 500
2013
BRIAN CRUVER
<$5M
Retail
AlertMedia is the worlds leading emergency communication provider. Our award-winning, two-way multichannel messaging system, threat intelligence, and 24/7 employee safety solutions help organizations protect their people and business through all phases of an emergency. AlertMedia supports critical communication for thousands of leading businessesincluding DHL, JetBlue, Coca-Cola Bottling, and Walmartin more than 130 countries.
The job skills required for Community Manager include Leadership, Community Engagement, Initiative, Written Communication, Problem Solving, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Community Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Community Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Community Manager positions, which can be used as a reference in future career path planning. As a Community Manager, it can be promoted into senior positions as a Media Relations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Community Manager. You can explore the career advancement for a Community Manager below and select your interested title to get hiring information.