OVERVIEW Alera Group is looking for a motivated Desktop Support Specialist who brings experience and enthusiasm that fits well in a rapidly growing enterprise company.

Our primary hybrid schedule locations include Las Vegas, NV, Baltimore, MD, Beachwood, OH, and Philadelphia, PA. Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact?

Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up through mutual accountability and shared success.

If that is what you’re looking for, this is your chance to be part of an amazing organization! Alera Group was formed on January 1, 2017, and is one of the largest independent, national insurance and financial services firms in the U.

S. with over $1 billion in revenue. Alera Group is a very entrepreneurial firm bound together via a culture of collaboration which is reinforced by the practice of The Collaborative Way.

As a Desktop Support Specialist - Tier 1, you would close helpdesk requests, onboard newly acquired firms, work with and guide interns, install new hardware and software, and possibly travel to local offices in the region. RESPONSIBILITIES

• Provide technical support for users via onsite and remote support.
• Support an Office 365 environment.
• Assist with onboarding of new company acquisitions and employees.
• Document all pertinent end-user identification information and build rapport with help desk customers.
• Possible opportunities for off-hours work when needed.
• Travel to multiple offices in the local area and to regional office during implementation, or as needed. QUALIFICATIONS
• Associate's degree or equivalent.
• Minimum 1-3 years experience as a Desktop Support / Help Desk / Service Desk / Network technician.
• Office 365 expertise Exchange, Teams, OneDrive, etc.
• Reliable means of transportation to visit other firms. BENEFITS We offer comprehensive benefits to employees, including medical, dental, STD, LTD, life insurance, 401k, paid time off, and much more.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

If you're a California resident, please read the California Consumer Privacy Act prior to applying. #LI-NO1 #LI-Hybrid

• Associate's degree or equivalent.
• Minimum 1-3 years experience as a Desktop Support / Help Desk / Service Desk / Network technician.
• Experience deploying and troubleshooting Microsoft operating systems and software products.
• Office 365 expertise Exchange, Teams, OneDrive, etc.
• Reliable means of transportation to visit other firms.
• Provide technical support for users via onsite and remote support.
• Support an Office 365 environment.
• Assist with onboarding of new company acquisitions and employees.
• Document all pertinent end-user identification information and build rapport with help desk customers.
• Possible opportunities for off-hours work when needed.
• Travel to multiple offices in the local area and to regional office during implementation, or as needed.

Last updated : 2024-04-24