The Alaska Cabaret, Hotel, Restaurant, and Retailers Association (CHARR) is seeking a full-time Office Manager. Alaska CHARR is Alaska’s non-profit trade association dedicated to advancing, serving, and protecting Alaska’s hospitality and foodservice industry.

We are hiring for our Office Manager position and offer a competitive salary plus bonuses, professional development, advancement opportunities, and an excellent benefits package, including health benefits, generous 401K, paid holidays, and paid sick and personal leave.

Roles and Responsibilities

- Employee Support and Liaison

o Serve as a point of contact for employee inquiries, providing guidance on HR policies, benefits, and administrative procedures.

o Act as a liaison between staff and management, conveying feedback, concerns, and suggestions for improvement.

- Records Management and Data Entry:

o Maintain accurate and up-to-date records, databases, and filing systems.

o Perform data entry tasks with a high level of accuracy and attention to detail.

- Drafting Standard Operating Procedures (SOPs)

o Develop comprehensive SOPs outlining front desk protocols, including handling inquiries, ensuring customer satisfaction, and training certification disbursement protocols.

o Coordinating departments to schedule classes, meetings, events, etc., promptly.

o Collaborate with management to develop and implement new procedures and policies aimed at improving office efficiency, customer services, and overall effectiveness.

o Ensure compliance with organizational guidelines and regulatory requirements.

o Identify opportunities for process improvements and efficiency enhancements within the office.

o Solicit feedback from team members and stakeholders to inform continuous improvement efforts.

- Facilities and Vendor Management

o Oversee facility and property maintenance and ensure a clean, safe, and organized environment.

o Manage relationships with vendors and tenants, including negotiating contracts, procuring services, and resolving any issues that may arise.

- Participation in Team Events

o Engage in team-building activities, meetings, and events to foster a cohesive and collaborative work environment.

o Coordinate logistics for team events, such as scheduling, venue booking, and catering arrangements.

- Conflict and Problem Resolution

o Address conflicts or issues that arise within the office, utilizing effective communication and conflict resolution techniques.

o Proactively identify and resolve problems to minimize disruptions to workflow and productivity.

- Cross-Training Team Members

o Identify opportunities for cross-training among team members to enhance skill sets and improve operational efficiency.

o Develop training materials and conduct sessions to facilitate cross-training initiatives.

- Bookkeeping, Accounts Payable/Accounts Receivable (AP/AR), and Payroll

o Manage bookkeeping tasks, including recording financial transactions, reconciling accounts, and generating financial reports.

o Handle accounts payable and accounts receivable processes, including invoicing, bill payments, and collections.

o Oversee payroll administration, ensuring accurate and timely processing of employee compensation, deductions, and tax withholdings.

o Assist with budget planning and monitoring expenditures related to office operations, supplies, and equipment.

o Identify cost-saving opportunities and implement strategies to optimize resource allocation.

- Maintain Confidentiality and Compliance

o Uphold confidentiality regarding sensitive information, including employee records, financial data, and proprietary documents.

o Ensure compliance with relevant laws, regulations, and industry standards pertaining to office management and operations.

- Supervision and Coverage of Front Desk and Clerical Duties

o Oversee the recruitment and onboarding of staff under the direction of the Leadership Team.

o Conduct all supervision duties over the front desk position including recruitment, training, managing workflow, evaluating performance and providing feedback, identifying and applying professional advancement opportunities, helping to resolve employee issues and disputes, and reporting to the Leadership Team.

o Provide coverage of front desk duties during peak periods, staff absences, or as needed to ensure smooth operations.

o Perform clerical tasks, including answering phones, responding to emails, filing paperwork, and maintaining office supplies inventory.

Compensation and Benefits

• Competitive pay: $50,000 annually
• Medical benefits and generous medical stipend
• Paid holidays & PTO (both personal and sick leave)
• Substantial 401(k) retirement plan
• Fun work environment

A high school graduate or equivalent who is 21 years or older is required. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status).

Please submit a resume and cover letter for consideration. These will be used to evaluate your writing skills.

Job Type: Full-time

Salary: $50,000 annually

Schedule:

• Regular office hours are Monday – Friday, 9:00 am – 5:00 pm. In addition to regular office hours, this salaried position requires occasional work on evenings and weekends and requires travel a few times per year.

Supplemental pay types:

• Bonus pay

Work Location: In-person at Alaska CHARR (1503 W 31st Ave, Anchorage, AK).

Job Type: Full-time

Pay: $50,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Ability to Relocate:

• Anchorage, AK 99503: Relocate before starting work (Required)

Work Location: In person