Internal Application: Customer Success Manager Customer | Anywhere in the USA | Full Time Job DescriptionJoin our family at Pricefx, a leading SaaS Pricing (Price Optimization & Management) and CPQ (Configure-Price-Quote) vendor. Experiencing consistent annual growth, Pricefx remains committed to stable employment . We value flexibility and provide home office and remote work opportunities. Our product boasts outstanding customer reviews ranging from small companies to renowned names such as Michelin, Sonoco, Danone , Avery Dennison , and Bosch .With branches in 7 countries and over 30 nationalities, Pricefx is a genuinely international and diverse company , fostering a warm, welcoming, and respectful environment. Join us at Pricefx and be part of a winning team that values your unique contributions, encourages accountability and personal growth, and celebrates collective achievements.You are the primary contact for our customers, the face, and the voice of Pricefx. You help our customers with onboarding, adoption, and growth. You provide feedback to the product team. You share your experiences with the Customer Success Team and vice-versa.Ensuring customers achieve their desired outcome by using our product and have the best possible experience when interacting with our companyGaining customer insights and offer solutions, recommendations and provide the support the customer needs to accomplish their pricing strategyDeveloping and maintaining strong relationships with the assigned customer accounts, from the site champion through senior executives, to promote adoption, expansion and extension of the use of Pricefx solutionsAddressing concerns during and after implementationBeing the first point of contact for the customer and our Accounting and Solution Delivery teams for all things related to subscriptions and invoicing.Handling commercial escalations: commercial liaison post-sale, during delivery and post-implementationIdentifying the customers risks in achieving their stated business goals and develop a risk mitigation planAssisting Sales and Marketing by matching the best referrals & success storiesDocumenting business-value driven customer success stories and best practicesConducting online presentations, webinars and onsite meetings.Writing blog posts and newsletter content about the different ways our platform can be used.What should you have to succeed? Consultative and analytical skillsAbility to quickly understand our customers various business models/marketsCustomer support and account management experience, preferably in high-growth, software-as-service (SaaS) environmentsStrong written and verbal communication skillsTechnical aptitude and ability to understand software applicationsWell-developed professional interpersonal skills; ability to interact effectively with people at executive levels of the organizationEnthusiasm for working with and directing cross-departmental and cross-functional teams to create improvements or solve issuesAbility to work with minimal or no supervisionAbility to work in high-pressure situations and navigate in an ambiguous environmentWillingness and ability to travel as necessary to company/customer locationsStrong knowledge and use of the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)Experience with implementation of Enterprise softwareLocation Chicago, IL, or Remote OpportunityOther job specifics Ability to travel domestically up to 30%, occasional international travelWhat will you love about us? Our employees appreciate the warm and friendly atmosphere, as well as the flexibility and growth opportunities we provide. Check out our Glassdoor & Atmoskop scores and reviews.We will support your home office setup with a monthly IT allowance. We prioritize work-life balance and, in addition to vacation, offer work anniversary, birthday, and CSR days off. Building a sense of community is important. We organize regular virtual or in-person meetups and many social activities and challenges.Were proud also to offer some amazing benefits.We will give you the option of your own devices by providing a monthly $260 -IT allowance (laptop, mobile, and internet).We match your 401K contribution dollar for dollar up to 4% , and your contributions are vested immediately.4 weeks of paid time off (PTO), 14 public holidays each year, and your birthday off.We have amazing healthcare coverage sponsored by the ADP platform.We offer 12 weeks of 100% paid maternity leave.By applying, I confirm that I acknowledge and understand how Pricefx processes my personal data as per information in GDPR for Candidates .#J-18808-Ljbffr

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