We are hiring Customer Service Representatives to join our growing team on a full-time basis. Do you enjoy having the weekends off from work? Do you get personal satisfaction from helping others and providing excellent customer service? Is so, come join our team!

AIS Healthcare is the leading provider of Targeted Drug Delivery (TDD) and Infusion Care. With our diverse culture, and our values around Innovation, Stewardship, and Unity, we are committed to Advancing Quality, and Improving Lives. We are dedicated to doing more for our patients by providing quality products and services that enhance the entire care experience.

This position is responsible for interacting with customers to answer their requests, inquiries, and/or complaints. The hours are Monday through Friday from 9:00am to 5:30pm. This is an in-office role.

AIS Healthcare offers great benefits, including health, vision and dental insurance, long term disability insurance, life insurance, a vacation package, and a 401K plan with a generous employer match. 
REQUIRED EDUCATION AND EXPERIENCE:
• A high school diploma or general education degree (GED) equivalent is required; some college preferred with customer service experience or equivalent combination of education and experience. 
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Provides information on AIS’ policies and products and makes recommendations based on customer requirements.
• Ensures prompt response to customers inquires.
• Documents, in detail, phone calls, phone number, person spoken to, and call details on a consistent basis. 
• Determines whether inquiries are of technical nature and refers these to the appropriate technician.
• Communicates with customers and sales representatives to handle both pre-sales and post-sales service functions.
• Monitor product order shipments to ensure on-time delivery to customers.
• Alert customers on shipping and flow issues in advance.
• Contact customers regarding contract cancellations to determine cause and possible corrective measures. 
• Shares knowledge gained with other staff members and works as a team member.
• Interacts with others in a positive, respectful, and considerate manner.
• Performs other job related duties as assigned. 
QUALIFICATION REQUIREMENTS:
• Excellent interpersonal skills.
• Ability to communicate effectively and professionally with patients, referral sources, physicians, and coworkers.
• Ability to make decisions, solve problems, and work independently with little supervision. 
• Demonstrate extreme attention to detail and accuracy.
• Ability to prioritize and meet deadlines. 
• Basic computer proficiency.
• Knowledge in the use of Microsoft applications.

Steps to Apply:

· Complete the required Culture Index Candidate Assessment (Directions to follow below in this job posting, so please read in its entirety). *** No application will be considered if the applicant does not follow instructions and complete the assessment as part of the application process.

Culture Index Candidate Assessment

Why does AIS utilize the Culture Index Assessment?

We recognize how important our employees are to the success of our company. Our company continues to thrive due to a culture of teamwork and our ability to match potential hires with positions that best utilize their natural traits and skillsets. AIS utilizes the Culture Index Candidate Assessment surveys to help us select the best match for our positions.

How can I complete the assessment?

Copy and paste the following link into your browser and press enter. Then, select the corresponding position for which you are applying. (Only one assessment per candidate is required.) The assessment is brief, taking less than ten minutes to complete.

portal.cultureindex.com/public/survey/general/0BFB8F0000

AIS HealthCare™ is the leading provider of advanced sterile, patient-specific intrathecal pump medications and in-home intravenous infusion, including immune globulin therapies. These services, combines with your advanced nursing and care coordination solutions, assist physicians and hospitals in delivering a superior level of care for optimal therapeutic outcomes.

We offer a wonderful work culture, looking for an impact player who is positive, earnest and hardworking. For more information on our company, please visit our website at www.aiscaregroup.com.