35 Call Center Representative Jobs in Fort Worth, TX
AirCo Air Conditioning is Hiring a Call Center Representative Near Fort Worth, TX
Job Description
Customer Experience Agent (Call Center)
NOTE: Working a consistent Saturday or Sunday, and/or working until 7PM may be required for weekdays. Four day 10 hour shift options are available.
Pay Rate: $16.00-$19.00 /hr DOE, bonuses after 90 days
This position is in office
As a Customer Service Representative with our growing company. We will work with you every step of the way because we believe we can only be as successful as our employees.
The AirCo Team is looking for self-motivated, upbeat, POSITIVE professionals to join the team. Individuals that can be trusted to provide customer service to both internal and external customers are encouraged to apply. When our customers call the office, they can hear our smiles through the phone. We are a happy, energetic, SMILING team that provides exemplary service to our valued customers!
Work Hours: Our hours of operation are Monday to Saturday from 7:00 AM to 8 PM. Potential applicants must be open to all shifts within these hours
Benefits: Medical, Dental, Vision, Paid Vacation, Paid Holidays, 401K
Required Qualifications:
High school diploma or its equivalent
Positive attitude
Strong work ethic
Professional and energetic communication
Customer service knowledge with strong follow up skills
Excellent attendance
Microsoft Word, Excel and Outlook knowledge
Working knowledge of construction and HVAC industries preferred
Service Titan experience a plus
Job Duties:
Take incoming customer calls
Make outbound calls (no cold calling)
Scheduling service and maintenance appointments
Claiming rebates
Registering HVAC equipment
Communicate with customers and staff to keep jobs running smoothly
Dispatching technicians based on customer needs
Verify/invoice daily Work Orders as complete and accurate
Follow up with customers on completed jobs and problem jobs to insure customer satisfaction
Able to meet month end deadlines
Job Summary
Full Time
$36k-46k (estimate)
05/30/2024
06/15/2024
airco.com
Hurst, TX
25 - 50
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The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
01/09/2022: High Point, NC
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
02/28/2022: Jamestown, NY
Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.
