Description

Position Description:

The Case Manager is a key position that collects, analyzes oversees and manages personal injury cases.

Position Duties:

• The Case Manager acts as a liaison between the lawyers, medical providers, and patients for personal injury cases
• Acts as administrative liaison to Director of Orthopedics and Surgery Services, Practice Manager, Site Coordinators and Medical Providers to effectively manage personal injury cases
• Collects, analyzes and oversees necessary documentation to adequately evaluate and manage cases
• Sound decision making to ensure proper case management for AICA Orthopedics
• Serves as a company representative and brand ambassador to internal employees and external clients

Position Expectations:

To perform the position successfully, an individual is expected to:

• Request missing data from patients via AICA Orthopedics Clinics
• Collect data to review and analyze personal injury cases
• Demonstrates sound decision making on AICA Orthopedics cases
• Communicates with Practice Managers, Clinic Directors and Site Coordinators case management decisions
• Builds and maintains relations with Attorney’s, Case Manager’s, and Paralegals 
• Accurately update and maintain client case information.
• Demonstrates excellent communication and interpersonal skills
• Utilize MS Office and Excel as effective communication tools
• Utilize Case Manager, Nextgen and Mighty as forms of internal communication
• Self-Starter
• Be organized and efficient
• Be professional
• Be smart and work smart
• Have a positive attitude

Requirements

Experience:

• 3 years’ experience in a medical office with a focus on personal injury
• Possess excellent verbal, written, and listening communication skills. 
• Excellent time management skills be organized and able to effectively prioritize projects and tasks in a fast-paced environment.
• MS Office and Excel experience
• Team oriented and able to work with various manager and team leaders
• Ability to make sound decisions

Position Miscellaneous:

• Hourly employee may require overtime when requested to meet deadlines and handle issues
• Ability to attend meetings and training on weekend or night as needed
• Ability to interact, engage and communicate effectively with management, staff, referral sources, medical providers and patients

Physical Demands:

• Frequent sitting. 
• Occasional lifting 10-15 lbs, occasional stooping and bending.
• Limited periods of uninterrupted standing.