Description

A subsidiary of the multinational Kersia, Agrochem USA,LLC and Biosan LLC meets the challenges of public health, food safety, the environment and user safety with its wide range of high-performance hygiene and disinfection products.

We are currently looking for a customer support representative that is responsible for providing exceptional customer experience service for all internal and external customers by using excellent, in-depth knowledge of company processes and programs as well as communicating effectively with team members within all departments.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Provides timely and accurate information to incoming customer order status and product knowledge requests.
2. Processes customer orders/changes/returns per established department policies and procedures.
3. Works closely with the credit department to resolve disputed credit items.
4. Provides timely feedback to the company regarding service failures or customer concerns.
5. Partners with the sales team to meet and exceed customer’s service expectations.
6. Customer Advocacy.
7. Handles inquiries regarding customer accounts coordinating with outside sales team
8. Proficient with in/outbound call system.
9. Making accommodations for company clients/guests.
10. Possible cross-over responsibilities assisting other Departments (Quality, Purchasing, Accounting, Marketing to meet sales and customer needs

Competencies

1. Customer/Client Focus.
2. Problem Solving/Analysis.
3. Time Management.
4. Communication Proficiency.
5. Teamwork Orientation.
6. Technical Capacity.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand; walk; use hands to finger, handle or feel; and reach with hands and arms. 

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m.

Travel

No travel is expected for this position.

Required Education and Experience

1. Customer service experience.
2. Computer experience.
3. Knowledge of Excel