Responsible for customer service duties including greeting customers, answering and directing incoming calls as well as performing skip tracing and insurance information follow-up.Assists and resolves customers within department guidelines and policy. Duties will also including compiling reports and preparing FINNOT (Final Notice) for mailing, financial assistance renewal letters and applications, collecting and posting payments from customers as well as from the mail.Applies self-pay discounts according to our policy.Also responsible for processing self-pay refunds, including all documentation necessary for refunds.Works different reports out of Meditech, screens patients for Medicaid eligibility by looking on EPACES.Distributes mail, and works returned mail and attorney requests.Also responsible for office supply inventory. Assists with other tasks assigned by management or financial counselors.

Qualifications: High School Grad or GED required. At least 1 year office experience and at least 6 months handling high volume phone calls is strongly preferred.

Medical Office background preferred. Medical terminology certificate preferred.

• Ability to organize and establish day-to-day priorities while utilizing critical thinking skills in all aspects of the job.
• Posts payments using KeyBank Back Office
• Familiar with payers and billing guidelines
• Working knowledge of Passport and patient eligibility verification.
• Working knowledge of explanation of benefits, CPT-4/HCPCS codes, and ICD 10 diagnosis codes
• Must be able to multitask while remaining professional, focused, composed and positive.
• Excellent customer service skills and must display integrity, friendliness and compassion.
• Must have proficient computer skills.