JOB TITLE

JOB TITLE: Customer Service Representative

DEPARTMENT: Customer Service

REPORTS TO: Customer Service Manager

POSITION SUMMARY: Responsible for specific administrative duties for Administration & Sales/Marketing as well as support for the Sales & Customer Service Departments.

PRIMARY RESPONSIBILITIES:

• Enter purchase orders into the Visual Manufacturing System and route applicable information accordingly; Manages orders, from order entry to database maintenance and filing.
• Communicate with customers on order status, confirming order details and sending Customer Quotes.
• Work with production department and Purchasing to obtain suitable delivery dates; Update and maintain delivery dates based on any changes and communicate to customer.
• Establish and maintain product knowledge and clearly explain features and benefits.
• Handle incoming customer telephone orders and questions, providing answers and information as necessary and closing potential sales opportunities.
• Perform daily administrative tasks within the department
• Invoicing for all product lines, to include creating and distributing invoices for shipments and complete any customer required paperwork or notifications pertaining to shipments. (Ex. Aeroxchange, lnvoiceWorks, Aerovantix, Exostar.)

OTHER DUTIES:

• Miscellaneous projects related to process improvement
• Back-up for issuing and maintaining all Sales related documents associated with returned goods (RMA).
• Back-up on Customer Portal administration.
• Mail distribution
• Other tasks as assigned by Management.

EDUCATION, EXPERIENCE and SKILLS:

• Bachelor’s Degree in Business or related field and 2 years of previous experience in customer service. Relevant experience may be substituted for educational requirement.
• Experience in the manufacturing industry required
• Experience in the aerospace industry preferred
• Process Improvement experience preferred (Lean, Six Sigma, ACE RTX/UTX)
• Microsoft® Office Suite experience required
• Excellent interpersonal and telephone skills required.
• Self-starter with excellent communication skills
• Ability to handle a variety of tasks simultaneously
• Strong organizational skills and attention to detail
• Ability to work independently
• Professional appearance and attitude
• Ability to deal effectively with professionals, clients and employees at all levels of the organization.

SUPERVISORY RESPONSIBILITIES: None

WORKING RELATIONSHIPS: All levels of Organization

Applicants for this position must be a U.S. Person, as defined by U.S. export control laws.

This position requires an employment agreement.

This position does not require personal protective equipment unless on the shop floor where Safety Glasses are required by all.

This position/job description is for reference and guidance only and is subject to change at anytime.

Note: An individual with a disability will be considered qualified for any position which the person can perform the essential function of the position with or without reasonable accommodation. All essential functions incorporated in this description may be subject to reasonable accommodation.

EOE All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity or protected veteran status.