Join The Hoya Vision Care Team! For over 60 years, HOYA Vision Care has been a passionate leader in optical technology innovation. As a manufacturer of high quality, high performing eyeglass lenses, we continuously aim to bring the best possible vision care solutions to eye care professionals. We are currently hiring a Customer Service Representative – Hartford, CT (Monday - Friday, 8:30am - 5:00pm) What’s in it for you? Health/Dental/Vision/Disability InsuranceTuition Reimbursement401K plansPTO and Paid HolidaysAnd more! What you’ll do:Answer incoming calls from customers in a professional manner.Receive new orders, input Rx order correctly into DVI.Address and resolve customer requests and issues related to lab, lenses, services, pricing, product.Direct complaints concerning billing and services rendered.Refer complaints of service failures to designated department managers for investigation.Locate an order’s current or past position in the facility by checking in computer system. Qualifications:High School Diploma2 years of telephone customer service experience a plusOptical experience recommendedInsurance billing and reconciliation recommended (VSP, VBA, VCP, Superior, and Eye-Med)