RESPONSIBILITIES:

-Respond to customer calls, messages, and emails; schedule appointments via phone, email or text, maintaining a high level of customer service

-Manage and retrieve messages from answering service; respond to customer inquiries and schedule appointments for Irrigation Technicians

-Answer general questions regarding pricing, function of appointments, etc.

-Keep accurate records

-Reschedule appointments as directed by customers, Technicians, or leadership

-File and help to organize office paperwork and processes to ensure efficient flow of business

-Maintain good working relationships with customers and technicians

-Audit appointment record with service sheets and billing; ensure any follow up appointments are scheduled as needed

-Follow up on outstanding invoices

-Other administrative tasks as assigned

QUALIFICATIONS:

-Customer service experience

-Experience scheduling appointments

-Knowledge of Grand Rapids' townships and area dividing lines, a plus

-Winning attitude, flexibility, and ability to problem solve are necessary

-Written and verbal communication skills

-Organization skills helpful

BENEFITS OF WORKING FOR ADVANTAGE IRRIGATION:

-Training

-Mentoring

-Experience to help build your skills

This is a seasonal position where the majority of hours are needed/offered in the spring through late fall months (25-35 hours/week--possibly more a few weeks of fall when customers are closing their sprinkling systems). We go on hiatus from December through March and start up again around April.

Job Types: Part-time, Contract

Pay: $15.00 - $17.00 per hour

Expected hours: No less than 20 per week

Benefits:

• Flexible schedule

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: Hybrid remote in Wyoming, MI 49519