Joe Johnson Equipment USA is Hiring an Outside Sales, Parts & Service Near Denver, CO
Outside Sales, Parts & Service LOCATION: Aurora, Colorado TYPE: Full-Time SUMMARY: The Parts and Service Support Representative (PSSR) is responsible for driving parts sales growth and providing exceptional customer support within the territory includes Colorado. Typical activities will include calling/ visiting customers, prospecting new customers and developing strong relationships, preparing estimates, providing product demonstrations, and acting as a solutions-provider to customers. POSITION REQUIREMENTS/QUALIFICATIONS:
Valid driver's license with a clean driver's abstract
CDL A or B license or willingness to obtain with Company assistance
3 years' experience in a Customer Service Representative role or a related position
Experience using MS Office Suite, with a focus on Microsoft Word and Excel
Experience using a Customer Relationship Management (CRM) software
Experience analyzing current sales and forecasting future sales
Experience developing sales strategies
Previous exposure to a heavy equipment/heavy truck work environment is preferred
Strong verbal and written communication skills
Strong sales and customer service skills
Strong understanding of sales processes
Self-motivated, results orientated and motivated to exceed targets
Ability to plan and execute assignments with general guidelines and work independently
POSITION RESPONSIBILITIES:
Service existing accounts and ensure effective and continuous customer communication/ interaction
Prospect and assess territory for potential new customers
Promote and sell represented product lines throughout the territory
Prepare quotations for customers, follow up on sales and process orders
Organize parts delivery (and deliver when required)
Support credit control by tracking and collecting customer receivables
Acquire and update customer information to ensure up to date customer database
Establish a visit plan and schedule weekly
Conduct regular visits to customers' job site/ field to inspect machines/ fleets and leverage parts sales opportunities by offering reliable solutions to customers' requirement
Promote promotional products and campaigns
Determine customer needs through communicating available service or products, listen to customer concerns, and develop a service solution to best serve the customer
Remain knowledgeable of company's products, market and industry trends, competitors, and leading customer strategies
Analyze current sales, determine additional areas for potential sales, develop strategies to acquire those sales
Produce territory analysis reports on applicable market
Conduct daily/ weekly prospecting parts calls
Log all calls and communications with customers to allow for seamless customer support
Develop and present parts packages to customers
Proactively seek opportunities for new sales growth
Increase year over year part sales growth, parts gross margin and diversification in product and customer base
Collaborate with Sales and Service departments to ensure effective and seamless customer support within the territory for overall JJE solutions
Complete additional tasks as assigned
OTHER DETAILS
Office environment
Warehouses, factories, construction site environments
Travel expectations, 80-100%
WHY JJE?
$60,000-$70,000 base salary plus bonus structure; company vehicle, laptop, cell phone and fuel card provided
Talented and dedicated team
Exceptional best-in-class products and service offerings for our customers
Premium Health Insurance program
401 (k) Employer Matching Program
Paid Personal Days - for those unexpected life events
Work boot and prescription safety glasses reimbursement
Educational Scholarship Program
Tuition Reimbursement
Employee & Family Assistance Program (EAP)
Opportunity to grow professionally within the organization
Our Core People Values: Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation and Ambition
WHO WE ARE: As the leading distributor of public works equipment, Joe Johnson Equipment (JJE) provides mobile infrastructure-maintenance equipment to municipalities and contractors across Canada and the US. Through our branch network, we sell, rent, lease, service and support vacuum trucks, refuse & recycling collection vehicles, street sweepers, sewer cleaners, and inspection cameras. JJE is a leading manufacturer of code vacuum equipment under the Westech Vac Systems brand. JJE and Westech also share a sense of pride in our work, our employees' development and success, and building exceptional lifetime relationships with our customers. JJE is a dynamic and growing organization, focused on maintaining an "employer of choice" culture. We have a stable, team-based, and collaborative work environment that drives our organization to be best-in-class within our industry. We offer opportunities across Canada and the U.S. and are committed to providing challenging and rewarding career paths for our employees. JJE provides very competitive compensation packages, robust group benefits and an opportunity to grow professionally. JJE is a proud subsidiary of Federal Signal Corporation (NYSE: FSS) If you are looking for a new opportunity, then we at Joe Johnson Equipment welcome your application. We encourage applications from all qualified persons, however only those who are being considered for the position will be contacted. If you are contacted for an interview and require any accommodation, please notify HR in advance and we will provide applicable accommodation. #USJ