C & B Equipment, a progressive family-owned company that has grown over 30 years to include John Deere ag, material handling and powersports locations has an opening for a Parts & Service Manager at our material handling location in Mobile, Alabama. This position oversees the operations of the parts and service department. The Parts & Service Manager will also work closely with the Store Manager & Regional Managers to maximize profits, provide exceptional customer service, and engage employees to be the best in the business.

Essential Duties:

• Manages service and parts operations within the dealership to maximize profits for the dealership and optimizes Service and Parts Department processes to ensure external and internal customer satisfaction
• Actively sells and promotes aftermarket services and parts
• Strives for profitable growth of service labor sales, parts sales and exercises disciplined expense control to stay within budget developed
• Takes the lead in sharing best practices and implementing common processes throughout the aftermarket departments and promotes excellent customer service
• Recruits, hires, and retains key talent by maintaining employees and individual development plans
• Assisting customers and technicians in the diagnosis of machine problems
• Handles all customer interactions and personnel complaints in the service and parts departments
• Enforces all safety rules and regulations
• Handles any other work-related duties assigned by Store Manager and/or Regional Managers