Description

Job Description

Why join Advance Community Health?

Life in the Triangle, with the Atlantic Ocean only two hours to the east and the Blue Ridge Mountains 3.5 hours to the west, living and working in the Triangle area gives you the best life has to offer. Advance Community Health (ACH) proudly offers employment opportunities in multiple locations throughout the Triangle, including Raleigh, Apex, Cary, and Fuquay-Varina!

Our Raleigh office, conveniently located less than 6 minutes from the heart of Downtown Raleigh, gives you easy access to some of the best food and entertainment the Triangle has to offer! No matter who you are, the Triangle offers everything you need to live a happy, fulfilling life!

Our Benefits:

ACH offers,

• Company paid Medical for Employee and two dependents.
• Dental, and Vision insurance
• 401K participation
• All employees receive their Birthday Off
• One Floating Holiday

Position Purpose:

We are seeking a full-time Medical Assistant at Advance Community Health (a Federally Qualified Health Center) within our Adults and Pediatric departments at our Southeast location in Raleigh, NC. The Medical Assistant will assist the health care and administrative team of the medical office, provide optimum health care to patients and prepare them appropriately for the examination with the provider.

About this position:

• Work Location: 1011 Rock Quarry Rd, Raleigh, NC 27610
• Schedule: Monday – Friday, 8:00an – 5:00pm with flexibility (No Remote Option at thistime)
• Required Travel: None

Essential Duties and Responsibilities:

Responsible for patient preparation for provider encounter:

• Perform basic prep according to Advance Community Health guidelines.
• Assist RN or provider with patient triage, to include telephone triage.
• Complete information gathering segment of triage with specified patient population.
• Refer all problems and urgent needs to RN or provider and conduct patient follow-up post encounter.
• Make follow-up calls to patients as directed by the provider.
• Manage provider messages and test result reports in accordance with established site procedure.
• Manage prescription and refill medication request paperwork under the direction of the provider and Schedule appointments.
• Provide patient care in accordance with training and Advance Community

Health policies and procedures:

• Demonstrate competency for adult and pediatric patients that are appropriate for MA following organizational guidelines.

Patient Education:

• Inform patients and families about clinic rules and processes as appropriate.
• Review treatment related preparation instructions and follow-up educational material with patients and families as directed by provider or RN.
• Provide adult and pediatric patients and families with general educational materials in collaboration with the RN and providers.

Other Duties and Tasks:

Assist in administrative duties as assigned.

• Participate in QA activities as appropriate and comply with infection control and regulatory indicators.
• Maintain appropriate monitoring logs.
• Serve as patient advocate for HIPAA and quality patient care.
• Participate in organizational projects, committees and site activities.

Demonstrate fiscal responsibility

• Maintain stock levels in the exam rooms.
• Assist with ordering, proper storage and efficient use of medical supplies.
• Work with other clinic staff to establish and maintain a safe and efficient work environment for patients and employees.
• Assist in the resolution of patient problems and complaints
• Collaborate in identification and solution of barriers to optimal patient flow and quality patient care.
• Professional Development or participate in continuing education and relevant educational opportunities to maintain and advance skills.
• Demonstrate initiative and responsibility in prioritizing and performing multiple tasks
• Serve as a professional role model to colleagues and patients.

Qualifications

• REQUIRED QUALIFICATIONS

• Must have certification from a medical assistant program or military medical corpsman program.
• 1-2 of experience in a medical setting.
• A high school diploma, bachelor's degree, or equivalent.
• A basic understanding of patient care, medical terminology, coding procedures, reference tools, and appropriate clinical pharmacology for medical assistant practice scope.
• Excellent interpersonal, organizational, and customer service skills.
• Familiarity with electronic medical health care record systems.
• Strong computer skills with knowledge of Microsoft Word, Excel, and Performance Management Systems.

• PREFERRED QUALIFICATIONS

• Fluent in English and Spanish- written and verbal communications.
• Ability to communicate clearly and effectively. Excellent oral, written, and listening skills.
• Ability to read and comprehend general instructions, correspondence, and memos.
• Ability to effectively present information and speak before groups of employees and outside consultants and respond to questions/comments from the same.
• Ability to plan and organize workload. 
• Ability to handle very detailed information.