Description

Job Description

Why join Advance Community Health?

Life in the Triangle, with the Atlantic Ocean only two hours to the east and the Blue Ridge Mountains 3.5 hours to the west, living and working in the Triangle area gives you the best life has to offer. Advance Community Health (ACH) proudly offers employment opportunities in multiple locations throughout the Triangle, including Raleigh, Apex, Cary, and Fuquay-Varina! Our Raleigh office, conveniently located less than 6 minutes from the heart of Downtown Raleigh, gives you easy access to some of the best food and entertainment the Triangle has to offer! No matter who you are, the Triangle offers everything you need to live a happy, fulfilling life!

Our Benefits:

ACH offers,

• Company paid Medical for Employee and two dependents.
• Dental, and Vision insurance
• 401K participation
• All employees receive their Birthday Off
• One Floating Holiday

Position Purpose:

We are looking for a hardworking and enthusiastic Patient Relations Representative to join our ambitious team and help us drive top talent to our organization. Under the direction of the Practice Manager, the patient relations representative is also responsible for providing face- to-face quality customer service to all patients and coworkers while accurately organizing, processing, and completing all patient registration, medical records, and referrals duties. This position will serve on teams to provide quality and patient-focused healthcare.

About this position

• Work Location: Cary at Dorcas Plaza (173 High House Rd, Cary, NC 27511-6715)
• Schedule: Monday – Friday, 8:00an – 5:00pm (No Remote Option at this time)
• Required Travel: None

Essential Duties and Responsibilities

Our patient relations representatives will have the comprehensive ability to apply Advance Community Health customer service, principles, techniques, and practices of healthcare. Serves as the first point of contact for patients and ensures patients and visitors are promptly and warmly greeted and provided quality service. Responsible for the coordination and timely follow-up on all patient referrals to other medical sites. Responsible for maintaining accurate medical records and retrieving and posting documents as needed or instructed. Analyze patient charts, understand how to maintain medical records, scan documents, and indexing into the Electronic Health Record.

Duties and Tasks:

• Greet and check-in patients promptly, efficiently and in a professional and timely manner, while practicing patient confidentiality.
• Register each patient by obtaining, verifying, and inputting all required information accurately into the Electronic Health Record (EHR).
• Collect and correctly post payments in accordance with ACH Cash Management protocols.
• Accurately balance and close out cash drawer daily; make deposits as needed.
• Schedule, confirm, reconfirm, and reschedule patient appointments when necessary.
• Maintain accurate records of all program events and participant interactions.
• Function as secondary point of contact for inquiries, requests, and communications from external partners.
• Cultivate and nurture strong relationships with external partners, ensuring their needs are understood and addressed effectively.

Qualifications

Required Qualifications

• Minimum of High school Diploma or GED.
• 1-2 years related experience working as a receptionist or front desk
• Strong computer skills with knowledge of Microsoft Word, Excel

Preferred Qualifications

• Healthcare experience
• Bilingual
• Front desk experience in a medical or dental office
• Non-profit and/or community health experience
• GE Centricity or EHR system experience
• Experience multi-tasking while providing quality customer service.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee must be able to sit for long periods of time, stand, walk, and occasionally lift and/or move up to 25 pounds and occasionally roll or move up to 50 pounds. The employee will work on a computer and simultaneously use the telephone and must have good hand/finger dexterity. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

 Direct Reports

NONE