Why YOU want to work for MED FIRST! We offer competitive pay, diversity in our workforce, personal growth, and a teamwork environment. The reward of providing excellent health care to our patients and giving back to the community. MED FIRST not only cares about our patients, but We also care about our employees. Our employee recognition culture, retention bonuses, clinics incentives alongside stability and company growth makes working with Med First a great place to work.

Job Title: Medical Assistant/Front Desk Receptionist

Operating Hours:

Monday 8:00 am - 6:00 pm

Tuesday 8:00 am - 6:00 pm

Wednesday 8:00 am - 6:00 pm

Thursday 8:00 am - 6:00 pm

Friday 8:00 am - 6:00 pm

Saturday Closed

Sunday Closed

Job Duties:

Administrative Duties:
Follows opening and closing procedures according to office guidelines.
Answer the phones.
Scheduling appointments.
Greet patients.
Obtains and enters new patient demographics; updates patient information, as necessary, in the computer system to maintain accuracy for billing.
Verifying insurance, may require contacting insurance companies.
Collects co-payments and balances, as required by office polices. Understands and can apply payments to balances.
Reviews all forms for accuracy and completion according to office policies prior to accepting.
Filing charts
HIPPA Acknowledgement; adheres to ALL HIPPA guidelines and regulations.
All other duties as assigned.
Medical Assistant Duties:
Communicates with clinical, clerical and billing departments, providers, patients, and families to ensure continuity of care.
Requires communication skills both written and verbal. Suitable to express the physical, mental and emotional status of patients and families.
Accurately completes and maintains medical records and documents.
Performs telephone triage utilizing approved protocols.
Administers/documents medication, vaccines and treatments within Med First Guidelines and in accordance with nursing standards.
Triage of patients- rooming patients, recording vitals, review of medications and history, documenting chief complaint or reason for visit today, documenting in computer system according to protocol, prepping for provider to see patient.
Maintains skills and knowledge base through reading, training, and other structured in-services.
Maintains confidentiality and adheres to all HIPPA guidelines and regulations.

Conducts self in accordance with Med First employee handbook.
ALL other duties as assigned.

Education: High School Diploma or GED; graduation from a certified medical assistant program preferred.

Experience: Minimum 1 to 2 years' experience as a Medical Assistant / Receptionist preferably in an Urgent Care or Primary Care setting. Knowledge of medical abbreviations. Ability to work with non-cooperative patients, patients with psychosocial problems and needs, or chronic and acute health problems. Ability to adapt to various work assignments, possess good customer service skills and exceptional telephone etiquette, EMR and computer experience a must.

Work Environment: This position operates in a clinic. The majority of the time is spent in a professional office environment and this role routinely uses standard office equipment. Work may be stressful at times due to busy office. Interaction with others is constant and interruptive. This position requires unaided lifting up to 20 pounds, excessive standing and hand dexterity for telephone and office machine operation.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Medical office
• Urgent care center

Medical specialties:

• Primary Care
• Urgent Care

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (Required)
• Medication administration: 1 year (Required)
• Medical receptionist: 1 year (Required)

Ability to Relocate:

• Raleigh, NC 27603: Relocate before starting work (Required)

Work Location: In person