ABOUT ADOBE 

Adobe Population Health (APH) is a women-owned health solutions company founded in 2018 and committed to positively impacting the lives we touch. The company has a culture of inclusivity and human kindness, based in Phoenix, AZ, with satellite locations in multiple states. APH has been recognized as one of “America's Fastest-Growing Private Companies” by Inc. 5000 and has earned a "Best Places to Work" award from the Phoenix Business Journal consecutive times.

APH offers customized programs for insurance groups, providers, hospitals, and families, which include case management, in-home/in-clinic wellness assessments, preventative care, transitional care, and social work services. As one of the country's few fully integrated healthcare providers, APH provides top-notch medical services with various service lines. The company is expanding and looking for individuals who want to make a difference and help those in need. 

POSITION PURPOSE 

As the Clinical Services Coordinator you will collaborate with the Nurse Practitioners (NP) management team to implement quality assurance measures aimed at monitoring and evaluating patient care services provided by the NPs. This role involves assisting in conducting audits of NP clinical documentation to ensure compliance with regulatory standards and best practices. Additionally, the Coordinator will support the implementation of evidence-based practices and protocols to enhance patient care quality and safety.

As a vital member of the team, you will provide essential administrative support to the NPs within the organization. Responsibilities include managing schedules, facilitating the onboarding process for new nurse practitioners, and facilitating communication among members, providers, and primary care practitioners. They will also play a key role in supporting general office operations, including inventory management, coordinating meetings and events, and managing incoming and outgoing correspondence via mail, phone calls, and faxes.

This position requires excellent organizational skills, attention to detail, and the ability to work in a fast-paced healthcare environment.

This is a recently upgraded position that supports our clinical services and continued expansion, reporting to our Nurse Practitioner Manager and Clinical Services Director. 

This progressive hybrid role is based out of our Phoenix Office at least three days per week, conveniently located off the 51 Freeway (Glendale Ave. and 16^th St.).

DUTIES & RESPONSIBILITIES

• Support the Nurse Practitioner team in performing tasks related to helping the organization and department meet their goals.
• Work collaboratively within a team setting to provide excellent patient outcomes.
• Create memos, correspondence, reports, and other documents when necessary.
• Captures meeting minutes with assigned duties and follow-up timelines.
• Demonstrate a positive and professional attitude in providing customer service and quality care.
• Manage sensitive information confidentially.
• Excellent written and verbal communication skills.
• Diligence and accuracy.
• Problem-solving and analytical skills.
• Adapts to changing business needs, conditions, and work responsibilities.
• Additional duties as assigned.

SKILLS & QUALIFICATIONS

• Proficiency in Microsoft Office applications including Microsoft Word and Outlook, with exceptional knowledge of Excel and PowerPoint.
• Proficiency in electronic health record (EHR) systems and basic computer skills.
• Excellent interpersonal skills, with the ability to communicate effectively with patients, families, and healthcare providers.
• Strong organizational skills with the ability to multitask.
• Identify and resolve problems in efficient and effective ways.
• Ability to manage sensitive information confidentially.
• Excellent written and verbal communication skills.
• Diligence and accuracy.
• Problem-solving and analytical skills.
• Adapts to changing business needs, conditions, and work responsibilities.
• Experience in home health, physician’s office, or public health is preferred.
• Knowledge of HIPAA regulations.
• Knowledge of CMS guidelines.

EDUCATION, LICENSES, & CERTIFICATIONS 

• Associate's degree in healthcare administration, nursing, or related field required. 
• Bachelor’s degree in healthcare administration, nursing, or related field strongly preferred. 

CHARACTER & COMPETENCIES

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethics; Upholds organizational values.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Problem-Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

PHYSICAL DEMANDS & WORK ENVIRONMENT

• Occasionally required to stand.
• Occasionally required to walk.
• Continually required to sit.
• Occasionally required to climb, balance, bend, stoop, kneel, or crawl.
• Occasionally required to be exposed to warm or cool spaces.
• Continually required to talk or hear.
• While performing the duties of this job, the noise level in the work environment is usually moderate.
• May occasionally lift and /or move more than 30 pounds.
• Must be able to physically perform the essential duties of the position which include lifting 30 lbs., transporting materials, stooping, kneeling, crouching, reaching, use of hands, balancing, walking, standing, talking, hearing, and typing. 

EQUAL EMPLOYMENT OPPORTUNITY 

APH is an Equal Opportunity Employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.