• Develop and implement strategies to achieve Site Goals for participant engagement, enrollment, and retention.
• Build and maintain relationships with Banner Health leadership, clinical teams, and other stakeholders at your facility
• Identify and monitor barriers to enrollment and retention, and develop solutions to overcome them.
• Ensure local strategies are successful through regular assessment and evaluations.
• Manage site supply inventory and order essential items as needed.
• Ensure regulatory compliance at your site with the All of Us Research Program protocol, local standard operating procedures (SOPs), and good clinical practice (GCP). This includes ensuring all staff are compliant with training requirements and are aware of any operational or protocol changes.
• Communicate regularly with your CRM or Senior CRM to share updates, problem-solve, make decisions, etc. 
• Communicate with your team regularly via huddles or meetings to share program updates, process changes, discuss strategy, etc. 
• Conduct regular one on one meetings with staff to discuss job performance, professional development, opportunities for growth, etc. 
• Ensure appropriate staffing at your site to meet business needs. This will include team time approval for sick and vacation time or hiring as needed.
• Train and mentor staff to ensure all aspects of the All of Us Research Program are carried out appropriately.
• Participates in the performance management of site staff.
• Engage, enroll, and retain participants in the inpatient, outpatient, and community setting. 
• Recruit participants to join the All of Us Research Program by communicating with eligible individuals in the inpatient, outpatient, and community setting. 
• Communicate with interested individuals via phone call, email, SMS, or other means to schedule enrollment visits.
• Support participants with completing informed consent, PPI surveys, physical measurements, biospecimen collection, and biospecimen processing and finalization.
• Support participants with completing eligible activities via in-person communications, phone call, CATI, email, or SMS.
• Document all activities in relevant platforms: REDCap, Cerner, HealthPro, PMT, or other platforms.
• Other duties as assigned.

Knowledge, Skills and Abilities

• Ability to manage and lead a team using excellent organization and communication skills.
• Strong strategic thinking, problem-solving, and decision-making instincts.
• Knowledge of and familiarity with policies associated with confidentiality and informed consent.