1. Interpret and execute transfer requests to determine equipment and services required for a safe and smooth patient transfer. Organize and deliver all clinical services as directed by clinical representatives of the Arizona Centralized Transfer Line. Determines if best to use external or internal resources based on factors which include but are not limited to urgency, system saturation, recent activity, and clinical expertise. Acts as an integral member of the centralized transfer line for patient transfers throughout the continuum.
2. Compile and prepare documentation related to appropriate sequence of events so as to provide quality transfers efficiently. Coordinates with internal personnel and external agencies to address continual demand for patient transfer and maintains a list of anticipated needs and projected resources in a complex environment. Receives, verifies, and provides ongoing follow-up requests and referrals/orders. 
3. Enters, maintains, and archives data in computer files for organizations as required using multiple software platforms. Builds referrals using information in patient medical record to provide minimum data necessary to coordinate patient services. 
4. Identifies, resolves and communicates real and potential problems and information to appropriate leadership members. Prioritizes safe utilization of resources.
5. Creates and distributes individualized ad-hoc reports upon request. May supervise or train staff depending on work assignment. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of the state of Arizona with an excellent service experience by consistently demonstrating our core and leader behaviors.

Knowledge, Skills, and Abilities:

• The position requires skills and abilities typically gained with 2-4 years of experience in a healthcare office, emergency operations, first responder, or hospital operations setting, and/or educational background. 

•  Must have medical terminology, excellent verbal and written communication skills, organizational skills and critical thinking skills.
• Must have the ability to work under tight time constraints and meet deadlines while working on a variety of projects/demands.
• Must be proficient with commonly used office software and equipment.