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Customer Service Representative - Remote.
Candidates of consideration must be located in the Contiguous United States.
Must commit to PST hours M-F, 8:00 AM to 5:00 PM.
We are looking for dynamic, professionals who are self-motivated, energetic, respectful, professional, courteous, eager-to-learn, with a passion for meaningful work to join a team of remote Customer Service Representatives. Ideal candidates will possess a passion for helping customers learn more about program pathways to aid with disaster recovery efforts dealing with the hardships left by Oregon 2020 Labor Day wildfires.
Technical and programmatic training will be provided. Candidates must be willing to work assigned shifts during the program hours of Monday Friday, 8:00 am to 5:00 pm PST, these hours are subject to change.
Key Responsibilities Include:
Respond to customer inquiries and requests for information, provide status updates, guidance, and information defined in approved Desk Reference Guides, policies, and procedures.
Access internal, and client systems, interpret screens, update screens, and enter contact notes in automated systems.
Provide exemplary customer service while educating customers on program features and service offerings.
Communicate with client staff as required and forward case and customer information when necessary, via telephone, facsimile, e-mail, or other electronic transmission for further processing in accordance with the approved Desk Reference Guides.
Qualifications:
Full Time
Business Services
$49k-63k (estimate)
04/17/2024
04/21/2024
adnetp3.com
BALTIMORE, MD
<25
1990
ELIZABETH D CERULO
<$5M
Business Services
The job skills required for Customer Service Representative - Remote include Customer Service, Call Center, Problem Solving, Commitment, Written Communication, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative - Remote. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative - Remote. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative - Remote positions, which can be used as a reference in future career path planning. As a Customer Service Representative - Remote, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative - Remote. You can explore the career advancement for a Customer Service Representative - Remote below and select your interested title to get hiring information.