Summary:

We are looking for an individual who is interested in investing the time to learn our products and our industry. Candidate will support our North American and International Distribution Sales Channels, working closely with all our customers and handling customer inquiries, sales order maintenance needs and problem resolution. In addition, candidate will be responsible for order management by processing distributor orders and ensure compliance is strictly followed.

DUTIES AND RESPONSIBILITIES:

• Effectively handle phone calls, emails, internet, and fax transactions to ensure customer/consumer satisfaction by supporting Key Performance Indicator’s(KPIs).

• Act as a liaison with sales personnel, distributors, and service personnel to meet and exceed customer expectations.

• Consistently improve and manage customer communication flow on promotions and product information.

• Update, maintain, and analyze customer account profiles.

• Be an involved business partner. Take ownership while exercising good judgment and propensity to effect change.

• Maintain working knowledge of all company products, services, and promotions.

• Operates within corporate guidelines when resolving issues.

• Attend meetings as required to represent the department and company.

• Handle multiple tasks simultaneously including, but not limited to, order entry, inbound calls, complaint resolution, maintaining competitive edge through impeccable attention to detail and customers’ needs.

QUALIFICATIONS:

• Associate degree required. BA/BS preferred. Will consider those presently enrolled and attending an accredited program.

• Minimum of 5-7 years’ experience with customer service.

• Experience with SAP order management system.

• Keyboard and computer skills - Working knowledge and experience with Microsoft Office (Excel, Word, PowerPoint, outlook email, etc.)

• Must be highly organized and capable of handling multiple work streams.

• Must be reliable and have a positive attitude.

• Demonstrate initiative and willingness to overcome challenges.

• Excellent written and verbal communication skills.

• Ability to work effectively in a team setting or individually as may be required.

• Must be able to balance multiple priorities in a high call volume environment while maintaining professional and courtesy customer interactions.

• Ability to recognize and adapt to change.

Desired Qualifications:

• Effective negotiation skills.

• High level of enthusiasm and passion for excellence.

• Excellent critical thinking, analytical, leadership, organization, and interpersonal skills.

• Ability to work across organizational boundaries and levels.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.