Description

Job Summary:

The Accounts Receivable Associate is accountable for the successful follow-up and status of the company’s outstanding receivables. This position works closely with Accounts Receivable Specialist, Controller, other Corporate Office positions, Branch Managers, and customers/clients. Customer service attitude, attention to detail and accuracy of reporting in a fast-paced environment is essential.

Essential Job Functions: 

Includes, but is not limited to, the job specifications contained herein. Additional duties or job functions may be required as deemed necessary by management personnel to contribute to the team effort by accomplishing related results as needed.

• Monitor past due accounts
• Call customers with past due outstanding balances, establishes client follow-ups 
• Takes meticulous notes on status of customer balances
• Works with AR Specialist to effectively collect outstanding balances
• Complete all customer credit applications for Senior Management review
• Prepare lien releases for Senior Management review & sign-off
• Compile and escalate customer questions to appropriate Management team member
• Assess new customer creditworthiness and set appropriate credit limits
• Research and file NTO or Bonding Letters
• Manage customer payment methods such as checks, credit card, ACH, wires, etc.
• Open and distribute the mail

Desired Qualifications: 

• High School Diploma or equivalent
• Associate degree preferred
• Prior experience in call center or similar preferred

Benefits:

ACME offers a comprehensive benefits package including medical, dental, and vision insurance in addition to:

• Holiday Pay
• Vacation Pay
• Paid Time Off
• 401K
• Performance Bonus

Requirements

 Required Skills:

• Strong communication and problem-solving skills
• Ability to develop & maintain positive relations with internal management & external customers
• Ability to meet multiple deadlines, multi-task and prioritize in a fast-paced environment
• Highly organized and extreme attention to detail
• Strong computer and data entry skills and experience with Microsoft Office 
• Customer Service Attitude
• Ability to work well both independently and in a team environment
• Occasional lifting up to ten lbs.
• Ability to work in a climate-controlled office environment
• Vision adequate (including corrected vision) to perform essential job functions
• Hearing (including corrected hearing) adequate to understand verbal information and maintain conversations for an hour or more over a telephone in order to perform essential job functions.
• Ability to read and write in English in order to process paperwork and communicate with clients and internal customers
• Must be able to sit or stand for extended periods of time
• Must have manual dexterity required for repetitive motions that may include the wrists, hands and/or fingers. Extended use of a computer, keypad or phone