Essential Job Functions

• Schedule service technicians daily in an efficient manner
• Respond to incoming service related calls
• Handle external customer concerns in a timely and professional manner
• Provide technical assistance to direct report field technicians
• Prepare quotations of all service related projects and follow up on a weekly basis. Projects include emergency calls, scheduled service calls, and preventative maintenance agreements.
• Monitor all daily invoicing and supervise the work in progress (WIP) report on a daily basis
• Ensure all Tampa/S FL branch service technicians have what they need to perform their jobs on schedule
• Work closely with the Generator parts department to make sure all parts are on hand for service jobs
• Monitor and schedule all periodic maintenance agreements
• Input service data in business operating systems
• Responsible for the overall direction, coordination, and evaluation of direct reports.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include: interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
• Maintain effective productivity and grow the service department business by meeting and exceeding department goals

Additional Job Functions

• May be required to conduct out of town business or attend training
• May be required to support the sales and parts department during special circumstances such as vacation coverage or position vacancies
• Evaluate and reestablish yearly work goals

Required Knowledge, Skills and Abilities (including physical and work environment)

• Computer literacy is required, including a working knowledge of Microsoft Office applications (i.e. Outlook, Word, Excel)
• Ability to handle working in a NON-climate controlled environment whether at customer site or in branch warehouse
• Required to wear proper PPE (personal protective equipment) as applicable
• Working knowledge of a database business systems
• Incorporate time management skills on a continuous basis
• Well developed sales skills including excellent oral and written communication skills
• Basic mechanical and technical aptitude
• Proven interpersonal skills with both internal and external customers
• Basic marketing knowledge
• Must be able to lift up to 50lbs
• Must operate forklift vehicle
• Must be able to handle high pressure situations and adapt well to organizational and market changes

Minimum Job Qualifications (education, work experience, licenses/certifications)

• Bachelor’s degree, or 5 to 7 years of service and management experience (industrial experience preferred), or an equivalent combination of education and experience
• 3 to 5 years of generator technician experience