At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.

Responsibilities:

• The Manager IS Service Center has responsibility for the support and continuous improvement of a customer focused IT Service Center
• Establishes policies and procedures regarding problem identification, receipt, documentation, distribution and resolution
• Evaluates new information systems, products or services and suggests changes to improve the experience of BayCare end users
• Develops plans for optimizing the support of new and existing systems based on trending and analysis
• Stays abreast of IT trends and technologies used throughout BayCare and maintains a high level, conceptual knowledge of how BayCare's systems interact.

Minimum Qualifications:

• Requires Bachelor’s Degree Clinical Related, Business, Computer Science or Related Field with 5 years Help Desk, Call Center or Information Services Support and 3 years leadership OR High School Degree or Equivalent with 8 years Help Desk, Call Center or Information Services Support and 3 years leadership.

Preferred:

• PMP (Project Management)

Facility:

BayCare Health System, IS Service Desk-BCHS

Location: Tampa, FL

Status: Full Time, Exempt: Yes

Shift Hours: 8am-4pm

Weekend Work: None

On Call: Yes

How often will this team member be working remotely? Never

Equal Opportunity Employer Veterans/Disabled