Description
Department: Service
FLSA Status: Exempt, bonus eligible
Job Summary:
The Fire Service Manager is responsible for the management and development of operations, sales, and administration within a company's service department. Other responsibilities include providing strategic guidance, supervision, training, and leadership to a diverse workforce, specifically the fire technician position.
Supervisory Responsibilities:

• Directly manages a team of employees.
• Responsible for hiring, coaching, developing, and managing performance for direct reports.

Essential Job Functions:

• Assume full profit and loss accountability for the service department.
• Ensure effective planning and achievement of project long-term and short-term goals.
• Overall responsibility to ensure maximum level of engagement and performance of service personnel in accordance with applicable laws and the company's values.
• Ensure that adherence to established service departments budget parameters, appropriate financial reports and regulatory requirements are met.
• Ensure development and maintenance of strong working relationships and close collaboration with Management, Customers, and other service and sales personnel for smooth implementation of activities.
• Build and develop partnerships that will grow the business within the industry marketplace.
• Execution management and oversight of the branches KPI results to include all aspects of coaching, managing, and leading team members.
• Performs other related duties as assigned.

Experience & Qualifications:

• Bachelor's Degree in business administration or related field, preferred.
• Professional certification in Fire Protection, specifically extinguishers is required. Certification in alarms, sprinklers, and special hazards, preferred.
• 3 or more years of experience in the B2B Services industry.
• 1 or more years of supervisory or management experience.
• Strong marketing and sales strategy development experience.
• Working knowledge of the fire protection industry.
• Ability to set and meet aggressive commitments to achieve business objectives.
• Ability to focus and prioritize in a fast-paced business environment.
• Ability to manage and lead staff to excellent performance.
• Ability to build strategic partnerships and possess a strong and positive history of growth within a market.
• Maintain a valid driver's license, auto insurance, and ability pass a drug and background check.

Physical Requirements:

• Prolonged periods of sitting, standing, walking, and talking on the phone, attending virtual online meetings, and working on a computer.
• Must be able to lift up to 50 pounds at times.
• Must be able to operate a motor vehicle and travel when needed.

We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.