We are a high-volume collision repair facility, located in the heart of Los Angeles.

Job Summary:

We are seeking a motivated Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our Estimators.

Duties:

- Working alongside Estimators to process repair orders/files

- Answer incoming customer inquiries via phone, email, and chat

- Providing updates to customers regarding their vehicle status/repair

- Conduct outbound calls to follow up with customers

- Assist with general administrative matters

Qualifications:

- At least 1 year in the auto body shop industry

- Excellent phone etiquette and communication skills

- Proficiency in English

- Experience in sales or customer service is preferred

- Bilingual in Spanish is a strong asset

- Strong data entry skills with attention to detail

Benefits:

- Competitive salary

- Health insurance benefits

- Paid time off

- Opportunities for career growth and development

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• On-the-job training
• Paid time off

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Application Question(s):

• Do you have at least one year of experience in the auto body repair industry?

Ability to Commute:

• Los Angeles, CA 90019 (Required)

Ability to Relocate:

• Los Angeles, CA 90019: Relocate before starting work (Preferred)

Work Location: In person