We have a client looking for customer service representatives. This job also offers benefits such as dental, medical, etc.

Job Summary and Responsibilities:

• Interacts with customers, company sales, and/or service representatives to handle a variety of pre-sales or post-sales service functions. 
• Performs, as a skilled worker, several Customer Service support tasks. 
• Determines, based upon professional knowledge, HOW best to approach the task and how to solve abnormalities. Analyses abnormalities that occur within own working area and reasons, based upon professional knowledge and insights, where the cause lies and remedies it. 
• Completes work with a limited degree of supervision.

Required Competencies:

• Guarantee customer satisfaction
• Perform multiple tasks at the same time
• Communicate with customers.
• Apply conflict management
• Ensure customer focus
• Customer service
• Analyze problems for opportunities
• Keep records of customer interaction: Knowledge of recording details of inquiries, comments, and complaints received from customers, as well as actions to be taken.
• Perform escalation procedure
• Listen actively
• Have computer literacy: Knowledge of utilizing computers, IT equipment, and modern-day technology efficiently.
• Active Listening
• Service Orientation
• Reading Comprehension
• Critical Thinking

Minimum Qualifications

• ​2 years of experience in position or specialization. 

Education:

• High-school/Associate or equivalent experience if applicable. Certification if applicable. Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordination with other departments to resolve inquiries.
• First point of customer contact for general inquiries like pricing, products, scheduling, etc.
• Builds and maintains a business relationship with clients by providing prompt and accurate service to promote customer loyalty.