Job Description

Job Description

At Abrams Benefits, Inc., we believe in delivering exceptional service to our clients. As a growing player in the insurance industry, we're seeking a dynamic individual to join our team as Customer Service Representative (CSR).

You'll play a vital role in managing insurance inquiries, resolving client issues, and contributing to the overall success of our office.

Here's what you can expect :

Key Responsibilities :

Customer Service Focused :

• Efficiently handle insurance inquiries and claims with keen attention to detail.
• Respond promptly and effectively to client issues, ensuring their utmost satisfaction.

Administrative Support :

• Answer phones and provide administrative support to streamline office operations.
• Maintaining record keeping of customer documentation and interaction.

Client-Faced Engagement :

Participate in customer-facing open enrollment meetings, fostering positive relationships with a diverse clientele.

We're Looking for a Team Player with :

Customer Service Excellence :

An innate dedication to providing outstanding service to our clients.

Problem-Solving Skills :

Ability to address client complaints or issues promptly and professionally.

• Phone Etiquette :
• Comfortably answer phones, providing information with a friendly and approachable demeanor

Communication Skills :

Excellent written and verbal communication skills for effective client interaction.

Tech-Savvy Adaptability :

Showcase proficiency in adapting to various platforms.

Positive Workplace Contribution :

Maintain a cheerful demeanor that contributes to a positive work environment.

Multi-tasking Ability :

Capacity to juggle various responsibilities with ease.

Initiative :

A self-starter attitude with excellent time management skills.

Job Requirements : Experience :

Experience :

A minimum of one year in a customer service role.

Language Skills :

Bilingual proficiency is preferred, reflecting our commitment to meeting diverse client needs.

Technical Proficiency :

Demonstrate Microsoft Office proficiency (Outlook, Word, Excel, etc.).

Education :

High School diploma.

Health Insurance Knowledge :

While not mandatory, familiarity with health insurance carriers is preferred.

How to Apply :

Ready to embark on this exciting journey with us? Submit your resume and a cover letter highlighting how your skills align with our requirements.

Join us in making a difference in the world of health insurance!

Be a key player in our team, where your skills and dedication contribute to the well-being of our clients and the success of Abrams Benefits, Inc!