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Reservationist
ABC Kitchen New York, NY
$32k-42k (estimate)
Full Time | Restaurants & Catering Services 1 Month Ago
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ABC Kitchen is Hiring a Reservationist Near New York, NY

As a Reservationist for Jean-Georges Management, you will be part of our Central Reservations Department securing reservations for multiple key venues of the Jean-Georges portfolio. Your key responsibility will be to manage the day-to-day operation of Restaurant Reservations and to accommodate client requests in a timely manner, oversee bookings, and guest database, handle large parties and the process of taking, recording, changing, and canceling reservations, and support with various administrative and clerical functions.

SPECIFIC DUTIES & RESPONSIBILITIES:

Role Details (not all-inclusive)

  • Flexible schedule - evenings and weekend availability
  • Efficiently and accurately handle reservations, cancellations, and a variety of inquiries received from guests, and redirect these inquiries to the restaurant as needed
  • Responsible for maximizing bookings by delivering a warm & friendly, yet efficient reservations service
  • Speaks clearly and persuasively in positive or negative situations and responds well to questions
  • Develops a complete working knowledge of the menus
  • Assists in other F&B departments as needed
  • Deliver exceptional service consistently and anticipate guests’ needs
  • Operate ethically to protect the image of the Company
  • Maintain a good working relationship with others by promoting teamwork and fostering a harmonious working climate
  • Demonstrates flexibility and patience; possesses an interest in people
  • Maintains a high level of sensitivity and confidentiality regarding personal and medical information from guests that are shared
  • Helps train new department team members
  • Can carry up to 30 lbs.
  • Performs other duties and responsibilities as required or requested

Technical Knowledge

The Reservationist must possess a working knowledge of the systems used within our company. In particular, the Reservationist must be proficient in the following:

  • Communication and telephone skills
  • Attention to detail
  • Food knowledge
  • Beverage knowledge
  • POS System
  • Resy
  • Avero knowledge a plus

Problem Solving and Judgment

A Reservationist is always proactive, seeking out potential problems before they arise.

Consistent decisions must be made which are in the best interest of the guest and the operation. A Reservationist is alert to all aspects of the dining operation throughout the shift and knows when to seek assistance from Management to resolve guest concerns.

COMPENSATION

The base pay range for this position is $20/hr to $22/hr. The determination of what a specific employee in this job classification is paid within the range depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, etc.
QUALIFICATION STANDARDS

  • One to two years of reservationist experience in fine-dining setting preferred
  • Basic PC & Microsoft knowledge and comprehension (Word & Excel)
  • Basic math knowledge and comprehension (addition, subtraction, multiplication, division, fractions, and percentages
JEAN-GEORGES RESTAURANT GROUP LLC IS AN EQUAL-OPPORTUNITY EMPLOYER.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Restaurants & Catering Services

SALARY

$32k-42k (estimate)

POST DATE

04/19/2023

EXPIRATION DATE

05/12/2024

WEBSITE

abckitchennyc.com

HEADQUARTERS

NEW YORK, NY

SIZE

25 - 50

TYPE

Private

REVENUE

$5M - $10M

INDUSTRY

Restaurants & Catering Services

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The job skills required for Reservationist include Problem Solving, Confidentiality, Teamwork, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Reservationist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Reservationist. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Reservationist positions, which can be used as a reference in future career path planning. As a Reservationist, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Reservationist. You can explore the career advancement for a Reservationist below and select your interested title to get hiring information.

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If you are interested in becoming a Reservationist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Reservationist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Reservationist job description and responsibilities

Assisting and advising customers who may be choosing from a variety of travel options.

03/27/2022: Anderson, IN

Making reservations for customers based on their various requirements and budgetary allowances.

03/06/2022: Ogden, UT

Reservationists must have the ability to schedule things efficiently.

03/12/2022: Saginaw, MI

Checking the availability of accommodation or transportation on the customers’ desired travel dates.

04/05/2022: Lafayette, LA

Helping plan travel itineraries by suggesting local tourist attractions and places of interest.

04/29/2022: Alamogordo, NM

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Reservationist jobs

Processes advance deposits on reservations.

03/19/2022: New Brunswick, NJ

Handles daily correspondence. Responds to inquires and makes reservations as needed.

05/09/2022: Stockton, CA

Step 3: View the best colleges and universities for Reservationist.

Calvin University
Colby-Sawyer College
Augustana University
University of South Carolina--Upstate
New York University
CUNY--Queens College
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