Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn. 

Overview

The Reservationist is responsible for initiating the guest’s experience through the restaurant’s phone lines and email to ensure guest satisfaction.

This role will pay an hourly wage of $20 to $25.00. 

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

About the Venue

Peak is a premium restaurant located on the 101st floor of 30 Hudson Yards, in a State-of-the-Art building with panoramic views and situated above Edge, the highest outdoor observation deck in the city. A luxurious destination with breath-taking views of lower New York City.

Responsibilities

• Greet all guests when arriving
• Process important queries and manage customer expectations in a polite and friendly manner
• Communicating pertinent information about incoming guests to FOH and BOH management and FOH service team
• Maintain a high level of hospitality and professionalism with each guest and employee
• Ensure to maintain the privacy of our guests 
• Professionally correspond via email and phone calls, both internally and with guests
• Assist Management with admin duties 

Qualifications

• Previous experience with RESY (our reservation Platform) 
• Previous hospitality experience would be advantageous
• Strong written and verbal communication skills
• Ability to be resourceful, calm, and proactive when issues arise
• Ability to learn on the job
• Excellent customer service skills
• Must have flexible hours

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

EEO

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.