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As a core member of the Human Resources (HR) Operational Services in Employee Life Cycle, you will deliver HR service assistance to the HR community, business managers and employees. You will process complex and escalated HR requests related to multiple service lines for an assigned group of employees.In this role, you will handle service processes related to the Employee Life Cycle, as well as customer service to our employees in the United States and Puerto Rico. You will work closely with internal HR teams fielding inbound/outbound calls, handling escalated matters, and responding to questions and issues related to benefits, payroll, and general HR queries in a timely and efficient manner.This role will require the ability to work a hybrid schedule (3 days in the office, 2 days remote) on a weekly basis out of the Cary, NC office.
This is a position with global grade16
Your responsibilitiesWe look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.Equal Employment Opportunity and Affirmative Action at ABBABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdfhttps://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_ English_formattedESQA508c.pdfAs an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.myBenefitsABB.com
Equal Employment Opportunity and Affirmative Action at ABB Inc.Full Time
Wholesale
$40k-51k (estimate)
09/02/2023
06/23/2024
new.abb.com
NORTH BRUNSWICK, NJ
15,000 - 50,000
1967
Public
CHUCK NODDIN
$1B - $3B
Wholesale
The Pantry operates as a convenience store for food products and fuel.
The job skills required for Contact Center Specialist include Customer Service, Problem Solving, Customer Contact, Commitment, Written Communication, Talent Acquisition, etc. Having related job skills and expertise will give you an advantage when applying to be a Contact Center Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Contact Center Specialist. Select any job title you are interested in and start to search job requirements.
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Obtain and verify information for incoming orders. Enter orders into the database with accurate information.
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Maintain the contact center database and update the contact log.
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Provide service by answering customer questions and offering assistance.
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Handle customer complaints under company guidance and seek assistance when needed.
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Offer suggestions for streamlining processes and increasing efficiency.
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Teach proper call center etiquette.
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Provide knowledge management tools.
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Don’t use vague language in the job description. Instead use action verbs and concrete phrases to display the information with enthusiasm and precision.
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Take lots of notes while on calls.
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Measure and analyse customer feedback.
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