Position Summary:

Position: Case Manager
Location: 1789 W. Jefferson Street, Phoenix, AZ 85007
Duration: 12 months contract

Position Description:

Job Functions:
Oversee direct case management services for 30-35 ORR-eligible beneficiaries, aligning with client Self-Sufficiency Plans and federal regulations.
Jointly develop and implement a Self-Sufficiency Plan (SSP) with the client to support the goals of the client's achieving economic self-sufficiency and successfully resettling.
Ensure compliance with 45 CFR Part 400, including services to support refugees in achieving economic self-sufficiency and successful resettlement.
Follow the standard of operating procedure for the case management services that include documents of the clients' services.
Participate in gathering and maintaining data and other information necessary for programmatic assessment, analysis, and reporting and prepare reports.
Work to ensure all ORR eligibles have meaningful services for which they are eligible.
Follow and complete SSP plans, and closure summaries for quality assurance and ensure accurate and timely case file reporting.
Coordinate information and/or in-service to community agencies who are part of a client's joint care team.
Provide education training to an array of clients and stakeholders. Coordinate efforts and facilitate meetings with community partners, and stakeholders in the program area.
Coordinate resources for program areas at the state and local levels and strategies with partners to advance successful service for ORR-eligible beneficiaries.
Assist in updating clients' family self-sufficiency budgets on an ongoing basis.
Provide linguistically and culturally compatible services.
Other duties as assigned as related to the position.

Skills Required:
Strong communication and interpersonal skills
Familiarity with trauma-informed care principles
Knowledge of available social services and resources for refugees
Oral and written communication
Interpreting program policies and procedures
Tracking funding and resource development
Planning, and outlining philosophy, objectives, goals, and techniques for accomplishment.
Using a variety of computer software packages (e.g., Excel, Word, databases, Access, PowerPoint, Google Suite, etc.)

Skills Preferred:
Work independently and as part of a team.
Resolve complex problems and work effectively in high-pressure situations.
Adapt to a fast-paced and changing environment.
Establish and maintain effective relationships with diverse peoples, groups, and sets of circumstances in the course of work.
Understand the challenges faced by refugees and provide culturally competent services.
Write clear, concise, and accurate reports (e.g., statistical, etc.) and other correspondence.
Organize effective collaborations and work groups.
Set relevant, necessary, and achievable goals.
Learn quickly, assess needs and opportunities, and take initiative to meet program goals.
Identify and effectively address critical issues in a timely fashion and follow projects through to completion.

Experience Required/Preferred:
International and national schemas for refugee protection and assistance
Presiding equal and meaningful access provisions and corresponding requirements under the law
National, socio-cultural, and linguistic differences among client populations
Delivery of human services, programs, and systems.
Contemporary public service programs and delivery systems
Community networks and available community resources
HIPAA and other statutes and regulations concerning the privacy and security of medical information.
Knowledge of available social services and resources for refugees.

Education Required/Preferred:
Bachelor of Social Work (BSW) degree.
Minimum of 2 years of experience working with diverse populations, particularly refugees and immigrants.
Previous experience in case management or direct client services.
Proficiency in relevant languages spoken by the refugee.

Job Type: Contract

Pay: $25.00 - $27.99 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Social work: 5 years (Required)
• Refugee: 2 years (Required)

Ability to Relocate:

• Phoenix, AZ: Relocate before starting work (Required)

Work Location: In person