PURPOSE OF POSITION:

Direct the sales activity of the travel agents and branch associates to assure revenue goals are met or exceeded in products such as tours, cruises, travel packages, visa credit cards, financial products and AAA travel store and other member services.

MAJOR AREAS OF RESPONSIBILITIES:

1. Provide ongoing coaching and development to sales staff on market knowledge, product knowledge, and selling skills.

2. Schedule and hold regular monthly updates with sales staff and branch management, in person branch visits with sales staff, and conduct quarterly sales performance reviews.
3. Responsible for development and execution of special incentive campaigns, i.e., Dash for Cash to drive revenue increases.
4. Primary sales contact for the vendors, reviewing contracts and account performance; determines marketing strategy changes by reviewing operating and financial statements and sales reports.
5. Implement and execute all sales objectives and action plans to reach and exceed set targets through research of industry and related events, publications, and updates.
6. Ability to read and interpret financial reports, agency and vendor contracts and agency commission compensation communication. Assist with development of annual branch revenue budgets.

7. Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
8. Coordination and management of event budgets for Travel, Branch, and special events, i.e., Travel Expo, Vendor Presentations, Indiana State Fair, and other team initiatives.

9. Coordinate marketing and digital efforts to integrate social media and any other lead generating campaigns to support all events.

Education and/or Experience Requirements:

Bachelors degree in Travel or Business preferred; or a related field with a minimum of 5 years of experience; or 5-10 years of any combination of sales and management experience.

Skill Requirements:

Accuracy - Ability to perform work accurately and thoroughly.
Accountability - Ability to accept responsibility and account for his/her actions.

Adaptability - Ability to adapt to changes in the work environment. Ability to manage competing demands and deal with frequent change, delays, or unexpected events.

Business Acumen - Ability to grasp and understand business concepts and issues.

Communication, Oral - Ability to communicate effectively with others using the spoken word.

Communication, Written - Ability to communicate in writing clearly and concisely.

Conceptual Thinking - Ability to think in terms of abstract ideas.

Conflict Resolution - Ability to deal with others in an antagonistic situation.

Detail Oriented - Ability to pay attention to the minute details of a project or task.

Enthusiastic - Ability to bring energy to the performance of a task.

Financial Aptitude - Ability to understand and explain economic and accounting information, prepare, and manage budgets, and make sound long-term investment decisions.

Goal Oriented Ability of the individual to act to ensure that they and others stay focused on the task objective and perform in accordance with clear expectations and goals.

Innovative - Ability to look beyond the standard solutions.

Planning/Organizing - Ability to prioritize and plan work activities. Ability to use time efficiently and develop realistic action plans.

Problem Solving - Ability to identify and resolve practical problems in a timely manner. Ability to gather and analyze information skillfully.

Project Management - Ability to organize and direct a project to completion.

Self-Motivated - Ability to be internally inspired to perform a task to the best of ones ability using his or her own drive or initiative.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; possesses ability to build morale and group commitments to reach goals and objectives.

Technical Aptitude - Ability to comprehend complex technical topics and specialized information.

Working Under Pressure - Ability to complete assigned tasks under stressful situations.