The AAA New Castle Fleet is seeking an experienced Part-Time Administrative Assistant to support the Roadside Assistance Team. To the qualified candidate, we offer: A competitive base rate of $20.00-$24.00/hour; paid on a bi-weekly basis. Paid Time Off Paid Holidays. 401(k) plan with company match up to 7% Tuition reimbursement up to $5250/year and professional certifications. Complimentary AAA membership (inclusive of product & service discounts). Schedule: Monday - Thursday The primary duties of the Club Fleet Administrative Assistant are to: Assists management by coordinating office services, such as personnel, budget preparation and control, housekeeping, records control, and special management duties. Answering telephones for Director or department management staff with regard to member inquiries/complaints and/or associate inquires. Proficiency in using Microsoft Office software to prepare reports, presentations, and correspondence. Plans meetings as required on behalf of the department; would include but not be limited to scheduling dates, locations, coordinating logistics, transportation needs, presentation requirements, and technology setup. Planning these meetings may be done autonomously or as part of a larger team. Assists as needed with the handling of member complaints addressed to the manager; including writing response letters to members, assigning follow-up to the appropriate person in the organization and tracking the complaint to resolution Minimum Qualifications: High School Diploma or equivalent. Effective communication skills (oral, written, and listening) Ability to perform multiple tasks in a fast-paced environment Six months to two years administrative experience, preferable, in a high volume customer service related field. Ability to type correspondence, memos, and reports at a level of 55 wpm with demonstrated knowledge of PC-based software programs (i.e. MS Office Products - Word, Excel, Power Point). Project management experiences a plus. Ability to work overtime as necessitated by business/weather conditions. AAA Club Alliance (ACA) is an equal opportunity employer. Our investment in Diversity, Equity, and Inclusion: At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply. Job Category: Admin - Clerical Work from home or Remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates. Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia. AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly six million members in 13 states and Washington, DC. We’ve created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team. We’re dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while advancing their own career. So that leaves one question, are you ready to make a difference? Are you being referred to one of our roles? If so, ask your connection at AAA Club Alliance about our Employee Referral process! We recognize that you don’t stop being a parent, caretaker, pet owner, or student because you’re at work. We give our Associates the option to customize their experience in order to suit their individual needs and interests. We offer a wide array of benefits that give our Associates piece of mind– even after retirement. You can view our virtual benefit fair here. AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to jobs@aca.aaa.com.