A-Tex Pest Management Inc. is seeking for a Customer Service Representative/Scheduler to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues must live in Travis, or Williamson county.

Responsibilities:

Ability to handle high call volume and multi task

Handle customer inquiries and complaints

Provide information about the products and services Troubleshoot and resolve product issues and concerns

Document and update customer records based on interactions

Develop and maintain a knowledge base of the evolving products and services

Technician Routing & scheduling

Qualifications:

Experience with pest control scheduling & routing software (Fieldroutes preferred)

Previous experience in the Pest Control or similar service industry

Previous experience in customer service, sales, or other related fields

Ability to build rapport with clients

Ability to prioritize, multitask and field a large volume of calls with Positive and professional demeanor

Excellent written and verbal communication skills

Attention to detail self pride and accountability, independence & desire to excel and advance.

Proficient Typing Skills

Bilingual a plus but not mandatory

Experience with Microsoft Office

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Job Duties:

• Scheduling efficiently, quickly utilizing scheduling software and included tools
• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database Accurately
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested

Communication method(s) used:

• Email
• Phone
• Text

This Job Is:

• Open to applicants who do not have a college diploma

Work Remotely

• No

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Work setting:

• In-person
• Office

Application Question(s):

• What scheduling software do you have experience using and for how long?

Education:

• High school or equivalent (Required)

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer Service: 2 years (Required)

Work Location: In person