14 CSR/CUSTOMER SERVICE REPRESENTATIVE Jobs in Round Rock, TX
AlphaGraphics - US810 is Hiring a CSR/CUSTOMER SERVICE REPRESENTATIVE Near Round Rock, TX
CSR/CUSTOMER SERVICE REPRESENTATIVE
ALPHAGRAPHICS ROUND ROCK
- Our dedication to quality is evident in all we
- We build the solutions so our clients can conquer their objectives
- Providing value is more important than closing a sale
- We supply the fuel for you to step-up your communication game
- With us, you always get more than you expected
THIS POSITION
- Strong communication skills are a must:
- Often speaking with clients directly on the phone and/or in-person
- Draft clear & concise messages for email, social, & text messaging
- Ability to accurately utilize basic business math equations
- Pay close attention to details & accurately follow processes and procedures
- Basic computer skills, with aptitude to quickly learn and utilize new software
- Ability to “multi-task” in fast-paced work environment
- Ability to solve problems & present solutions specific to the client/situation
In this role you will…
- Interact with clients in person, over the phone, via email, messaging, etc.
- Document conversations and take complete messages for team members.
- Understand AlphaGraphics’ products, services, capabilities, & pricing.
- Understand Competitor's products, services, capabilities, & pricing.
- Accurately identify and document client needs.
- Discuss client projects, answer client questions, & know when to engage other team members.
- Provide clients with options, value-added services, quotes, & turnaround times.
- Create estimates, enter orders, complete transactions, & process payments.
- Follow-up on estimates and close sales by asking for the order.
- Notify customers when their order is complete.
- Maintain lobby and bindery area cleanliness, preparedness, & filing system.
- Assist in updating our database by contacting clients for updated information.
- Project manage client orders, working with team members, vendors, and clients to ensure appropriate steps are being followed to meet project delivery dates.
Our Expectations of You:
- Be professional in appearance, attitude, and actions.
- You must find enjoyment in working with clients and co-workers.
- Please have a desire to help our clients find successful solutions.
- Be enthusiastic about the company, our offerings, and how your role fits in.
- Be approachable, empathetic, and have the ability to build trust with others.
- Show strength and stamina in challenging or high-pressure situations.
- Have a desire for success – both personally and for the company.
- Be curious about the many facets of the business, strive for continuous learning.
Job Summary
Full Time
$38k-48k (estimate)
05/07/2023
06/10/2024
The job skills required for CSR/CUSTOMER SERVICE REPRESENTATIVE include Customer Service, CSR, Communication Skills, Attention to Detail, Dedication, etc. Having related job skills and expertise will give you an advantage when applying to be a CSR/CUSTOMER SERVICE REPRESENTATIVE. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by CSR/CUSTOMER SERVICE REPRESENTATIVE. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for CSR/CUSTOMER SERVICE REPRESENTATIVE positions, which can be used as a reference in future career path planning. As a CSR/CUSTOMER SERVICE REPRESENTATIVE, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary CSR/CUSTOMER SERVICE REPRESENTATIVE. You can explore the career advancement for a CSR/CUSTOMER SERVICE REPRESENTATIVE below and select your interested title to get hiring information.
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